Operational Quality Assurance Auditor, dnata

Job Purpose: - The Operational Quality Assurance Auditor will plan, conduct,
report and follow-up audits as per the audit programme (2nd line of defence)
for dnata Airport Operations within a global scope across multiple countries,
ensuring the adherence of internal frameworks, standards and international
aviation regulatory compliance requirements. This will also require regular
follow-up with the business units to ensure effective implementation and
verification of corrective actions as per the agreed timeframes. - They will
ensure effective preparation, implementation and maintenance of dnata global
operational frameworks (i.e. dnata Ground Operations Manual, dnata Cargo
Operations Manual) and roll out of the Global quality management framework and
tools. Monitor regularly the new and revised procedures to ensure all versions
meet the requirements and provide feedbacks to identify improvements following
changes or audit findings. - They will provide technical and administrative
support to maintain and continually improve the quality system that reduces
the risk profile of the business units. Distribute and update checklists to
the relevant target audience for monitoring and assurance purpose. Collate
information, presenting compliance (i.e. monitoring of operational processes),
audit findings, certifications programmes to the relevant teams highlighting
key trends and recommendations to improve compliance. Job Accountabilities
Plan - Help with the development and implementation of a global quality
management framework, including systems and processes to meet internal
standards and external requirements. - Utilise and/or develop reporting
dashboard and analyse, provide monthly KPI reports to highlight shortcomings
to the Global Operational Team and to the business units. Deploy - Deliver
optimum utilisation of the dnata Hub quality framework (GRC platform) ensuring
all audit findings are captured into the system, process is followed. -
Develop, update and communicate checklists for quality assurance and ensure
the effective use of the system through familiarisation, regular updates, and
oversight. Lead - Provide direction, problem solving, and share updates
internally on the Quality initiatives during forums, and business reviews and
visits. - Engage with the Global Operational Team to keep the global
operational and quality framework up to speed with all industry body
frameworks (i.e. ISAGO, Cargo iQ, ASA). Execute - Conduct audits with onsite
visits (Travel overseas is required on a regular basis), as per the Airport
Operations audit calendar and in line with Global operational requirements,
and other management systems. - Focus on those business units where risk
profile is high and where high number of findings, complaints, incidents have
been previously reported. - Support certifications process, with gap analysis,
actions plan, development of procedures and oversight to ensure effective
preparation, implementation and continuous improvement. - Report the
compliance results to the management and to the global teams. - Coordinate the
procurement of IATA manuals for the global teams with the relevant
departments.
Qualifications & Experience: - Degree or Honours (‎12+‎3 or equivalent)
Experience: - Airport Operations. Other ‎8+ Years - Experience in
Airline/Aviation/Ground handling company/Aviation Services business - Audit
experience minimum ‎5 years Knowledge/Skills: - Excellent knowledge of Quality
Management System and Safety Management System - Excellent knowledge of
Industry standards (i.e. IGOM, AHM, ISAGO and ISO) - Certified and qualified
Lead Quality Auditor, and knowledgeable with standards and procedures -
Excellent communication/written/verbal/interpersonal skills - Work effectively
together in teams/communicate within a team and business environment/build
relationships - Excellent knowledge in auditing, audit methodology and
standards (i.e. ISO, AHM, IGOM, ICHM, ISAGO) - Excellent listening and
analytical skills - Professional to critical assess, objectivity (open-
minded), and good judgment - Understand the big picture, and provide the
detailed view - High standards for integrity and impartiality - Strong data
analysis and risk management - Meticulous and detailed orientated - High
standards for verbal and written communication and reporting, presentation of
results, data reporting, updates, procedures writing (with process flows) -
Results driven, problem solving skills (root cause analysis) and provide
recommendations for continuous improvement - Ability to promote the value of
internal audit and drive global quality system deliverables among key
stakeholders - Keep up to date with global initiatives, regulatory changes and
industry standards - Excellent organisational skills to be effective in time
management in a busy environment - Proficient in Microsoft Office, Visio, KPI
management, auditing tools - Adapt to existing, and emerging technologies
Governance Risk Compliance platform (GRC) and develop learning solutions -
Fluency in both written and spoken English are essential - Other languages
would be an asset
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.