Patient Support Executive

‎2.0 JOB SUMMARY
To ensure, the highest level of customer service throughout the Healthcare
Facility. To present an appropriate image of the organization and guide/assist
the patients/visitors to the end that organizational objectives are met.
‎3.0 DUTIES AND RESPONSIBILITIES
‎3.1 Take care of the patients from the time they call till they finish their
medical checkup and go back.
‎3.2 Advocates patients' and their families' rights and responsibilities,
confidentiality, information and education.
‎3.3 Develop and maintain the feedback/complaint procedure for customers to use
and receive redressal.
‎3.4 Visit inpatient ward patients on daily basis.
‎3.5 Should be capable of solving problems, effective communication strategies
and conflict resolution.
‎3.6 Communicate all information to front office personnel and Physicians
regarding Patient.
‎3.7 Greets patient or/and their family and find out the nature of their
service requirement clearly over phone.
‎3.8 Depending on the same block appointments with the concerned
specialists/consultants so that the Customer will not have any hassle in
completing their hospital visit.
‎3.9 Provide information to assist patient or refer them to appropriate
contacts, either in the organization or elsewhere as per the Physicians
directions.
‎3.10 Expedite flow of visitors/patients and ensure that each person receives
outstanding customer service by providing a friendly environment.
‎3.11 Provide information about medical insurance coverage to patients.
‎3.12 Keeps accurate records of discussions or correspondence with customers.
‎3.13 Write reports analyzing the quality of customer service.
‎3.14 Performs other related duties incidental to the work described herein as
and when assigned by the higher authorities.
‎3.15 Comply with all OSH and infection control policies, standards and
procedures and cooperate with hospital management to comply those
requirements.
‎3.16 Work accordance with the documented OSH procedures and instructions,
specific responsibilities.
‎3.17 Be familiar with emergency and evacuation procedures.
‎3.18 Notifying OSH Hazards, incidents, Near misses and issues and assistance
with the preparation of risk assessments, incident reports.
‎3.19 Comply with Waste management procedures and policies.
‎3.20 Attend applicable OSH/Infection control training programs, mock drills
and awareness programs.
‎3.21 Use of appropriate personal protective equipment and safety systems.
‎3.22 To follow appropriate international guidelines, DHA regulations & Joint
Commission International norms while treating or managing patients as well as
while discharging their professional duties.
Qualifications

‎4.0 QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS
‎4.1 Graduate in any discipline.
‎4.2 Minimum ‎3 years' experience in handling patients in a hospital
environment.
‎4.3 Proficient technology application skills; Basic MS Office (Word, Excel, &
Power point) MS Outlook & Internet explorer skills.
‎4.4 Must have an exceptional interpersonal skill, maturity, good judgment and
be capable of communicating in a professional manner with diverse range of
individuals; superior phone etiquette skills.
‎4.5 Patient focused; service oriented; patient & understanding.
‎4.6 Efficient organizational skills; ability to handle multiple
responsibilities under pressure while maintaining composure.
‎4.7 Reliable, punctual, dependable, and responsive.
‎4.8 Excellent command of oral and written English. Arabic language
advantageous/desirable but not essential.
Primary Location : Specialty Extension - Dubai
Work Locations : Specialty Extension - Dubai Specialty Extension -
Dubai Dubai
Job : Non Medical
Organization : Nmc Al Nahda Ext
Full-time
Job Posting : Aug ‎26, ‎2022, ‎10:38:‎13 AM