Analyst – Trade Operations

Barclays Corporate Banking
For more than ‎50 years, Barclays has been a member of the Middle East business
community offering clients best-in-class services and solutions in Corporate
and Investment Banking, as well as Private Banking. We offer corporate banking
solutions to financial institutions and multinational corporations, supporting
them fulfil their financing needs, risk management, cash and liquidity
management, as well as trade and working capital requirements.

We look at exceeding expectations by providing a customised and dedicated
service, from origination to client servicing. We have the people and
capabilities to help our clients achieve their ambitions in the right way.

Trade Finance Operations
The trade operations team manages the day to day functioning of Trade and
Working capital requirement of Corporate, FI and NBFI clients by offering
various products like Letter of Credit, Trade Loans, Guarantees, Bills
discounting, Import and Export and Corporate deposit bookings. They cater to
all the trade needs of clients by providing world class service.
Trade Finance signifies financing for Trade, and it concerns both domestic and
international trade transactions. A trade transaction requires a seller of
goods and services as well as a buyer. Various intermediaries such as Banks
and Financial institutions can facilitate these transactions by financing the
trade.

Overall purpose of role
Managing the day to day functioning of trade operations and ensuring required
support is provided for offshore and internal clients.
Handling client queries and ensure they are responded to the satisfaction of
customers.
Comply with all internal, external and Central Bank and DFSA policies and
procedures.
Ensuring seamless service delivery and support for offshore colleagues to
ensure there are no process failures.
Manage and perform the daily control activities of Trade operations covering
all product offerings.
Ensure all departmental process documents, flows, risk and control self-
assessment are periodically reviewed and update periodically.
Support in the roll out of projects providing requirements, UAT testing, go
live support to avoid any client impact.
Support the team manager in all internal and external audits and reviews.

Key Accountabilities
To manage the day to day working of Trade Operations.
Handling and responding to client queries relating to all transactional
activities within agreed turnaround times.
Follow up on transactions and track through to completion.
Properly monitor the own transactions and ensure that any errors identified
are escalated to the onshore and offshore team leaders.
FI pricing & limit allocation to be tracked and make sure that correct pricing
and calculation applied to all transactions.
Initiate process improvements in BX and Onshore.
For high profile clients without account in Barclays, export transactions to
be monitored and tracked for timely completion.
Guarantees issued by other FIs need to be coordinated directly with the
respective Banks for quick turnaround time and avoid any delay.
Ensure queries are logged on CRM in a timely manner on all client interaction.
Proactively identify and mitigate potential risk events / operational losses /
fraud.
Ensure QA are completed in a timely manner and outcome published accordingly.
Ensure all RCA controls for your areas of responsibility are effective.
Updated whenever a change to the process is made
To support internal & external audits review.
Training and guiding offshore teams in handling of day to day operation for
transaction operations.
To operate as a contact for offshore BAU issues, including system and
procedural issues.
To manage the analysis of existing work practices - system and procedural -
identifying and implementing areas for improvement both onshore and offshore
Updating of department process notes and process flows in line with system
changes and new regulations and process.
Act as back up and support for other areas team members in Operations.
Archive and file transactional records in line with local regulations and
process
Preparation and presenting of department MI and regular monthly packs for
different forums. Responsible to prepare regulatory reports and all periodical
reconciliations.
Identification & solution rework in operational processes e.g. Duplicate
rework in UBS -swift enhancements, CRM upgrade, LIBOR integration and other
mandatory regulatory system changes.

Stakeholder Management and Leadership
The role requires strong interpersonal and communication skills due to direct
interaction with clients, coverage and other BX partners
Report issues and concerns as soon as possible to senior's in time and with
complete information, in which effort is made to prevent or limit possible
damage
Support and work towards the common objective of Unit stakeholders
Timely escalation of issues and concerns to the Management team to mitigate
any potential impact to the group.
Support Team Leader and Department Hhead in various audits and reviews by
internal and external audit teams.
Preparation and Circulation of Management MI in timely manner

Decision-making and Problem Solving
Respond and resolve issues arising out of work or from within the team across
departments that may have a bearing on team effectiveness
Need-based escalation of decisions and ensure proper follow-up of the same

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with
regulatory requirements, Enterprise Wide Risk Management Framework and
internal Barclays Policies and Policy Standards
Maintain code of conduct in line with banks policies and regulatory
guidelines.
Ability to multitask and adhere to strict deadlines.
Understand AML requirements and escalate suspicious transactions to concerned
superiors.

Person Specification
Essential Skills/Basic Qualifications:
Minimum qualification Graduate.
Good knowledge of Trade products, ICC rules & regulations, Swift messages
Working knowledge of platforms like Flexcube UBS, Synergy, CRM
Good organizational & administrative skills
Proven track record of excellent service delivery
Good in numerical calculations and reporting.
Should be able to communicate fluently
Good working knowledge of MS Excel, MS Access and Power Point skills

Desirable skills/Preferred Qualifications:
Should have the knowledge and understanding of all Trade products
Understands Compliance, Legal and Audit requirements for Transaction
Operations.
Good understanding of industry changes and how they impact Transaction
Operations.
Ability to work with different geographies and quickly adapt to changes.
Good understanding of current changes in Financial Service Industry and how
technology innovations are evolving the banking industry
Understanding of ISO ‎20022 format of message will be an added advantage.

Purpose, Values and Mindset
Our purpose is creating opportunities to rise. We support sustainable and
inclusive growth by connecting the ideas, innovations and aspirations of our
customers and clients to the capital that can bring them to life. For over ‎325
years we have funded progress, and today we remain committed to helping make
our world more sustainable, more inclusive and more connected.

Our values underpin everything we do: Respect, Integrity, Service, Excellence
and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those
we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve
at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a
positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than
we found them
Our Mindset shapes how we take action, living by our Values, driven by our
Purpose, always with our customers and clients at the heart of what we do; our
Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to
the topic. Include diverse perspectives. Celebrate success and learn from
failure.

Challenge
Question whether things can be done better. Use insights based on data to
inform decisions. Be curious about how we can adapt and improve. Speak up and
be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what
we do. Take personal responsibility. Actively build collaborative
relationships to get things done.