Motor Insurance Retail – Customer Service Operations

Job Description
We are looking for a candidate with experience in Motor Insurance and related
products to join our customer service operations team at Dubai branch. This
role entails supporting the respective supervisor/department head in managing
all new business and renewals. The ideal candidate will be responsible for:
* Ensure that customers have competitive quotes according to their requirements.
* Ensure that all enquiries are entered in CRM and followed up in timely manner
* Ensure CRM entry of all placing slips on time.
* Ensuring that all the documents are uploaded in CRM.
* Ensure that all audit procedures are complied with.
* All the emails and calls must be acknowledged and replied to internal and external clients.
* Actively obtain referrals for cross sell and other value-added services.
* Preparing report on pending enquiries/quotes / placing slips and coordinating with the team heads.
* Actively resolve customer complaints and highlight the same to team ahead and compliance officer.
* To gain adequate knowledge of all the products.
* Achieve new business & renewal targets

Requirements

• Bachelor's degree or equivalent.


• Proven insurance underwriting experience.


• Sound technical knowledge of insurance products and other aspects of insurance processing.


• Effective communication and people skills.


• Sensible judgement and diligence.


• Experience in handling Microsoft Office Tools and Analytical tools


• Insurance qualifications such as CII/ ACII is an added advantage.