The Role
The Operations / Customer Service Representative will be involved in all parts
of the business. From ordering, quotations, invoicing, insurance and
logistical execution through import and export processing. The role will also
entail the response on customer enquiries and the processing of warranty
claims. Providing excellent customer service is essential in this position.
Duties and Responsibilities: - Help manage current customer accounts. - Assist
with processing sales orders and proforma invoices - Generate supplier orders
- Update accounting system and book shipments with forwarder - Follow up
supplier progress - Send out daily customer status reports - Compile shipping
documents including commercial invoice and packing lists - Arrange shipping
insurance - Load payments on system - Execute customer requests and process
warranty claims - Excellent multitasking skills within their work space as
well as computer software programs. - Be a professional representative of our
company
Requirements
* High quality written and verbal communication skills - Ability to adapt to changes in the work environment - Accurate and able to produce quality work - Dependability - Problem solver - Ability to work in teams and open to others’ views - Show respect toward others with cultural differences - Quality decision making - To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
About the company
Guildhall is the most respected HR & Headhunting Consultancy in the MENA
Region. With deep, extensive knowledge of HR & Recruiting in the region,
Guildhall has become a trusted partner of choice for candidates and clients.
Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has
grown into an elite service with the ability to cover vacancies in across MENA
and Asia-pacific. Offering tailored Career Sessions and an innovative
industry-first membership program designed to save money on core services.
Guildhall is the partner of choice.
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