DXB - Pro Consul (AO)

Job Description (Roles and Responsibilities)
The British Embassy Dubai has a vacancy for a Pro Consul in the UAE Consular
Team on a fixed-term contract for three (‎3) years.
Our purpose is to support British people living, travelling and working in our
region by: providing high quality, accessible consular services, focused on
those most in need; responding rapidly to all crises, leading cross-government
action; and reducing preventable incidents affecting British people through
collaboration with partners and governments.
Reporting to the Vice Consul, the main purpose of the role is to ensure that
British Nationals receive a professional, high-quality service and that advice
provided is accurate, timely, and consistent, and offered in a sensitive
manner and in line with Foreign, Commonwealth and Development Office (FCDO)
guidance. This will include developing and maintaining contacts with local
authorities and in the community, providing notarial and documentary services,
and taking part in our communications and prevention work.
In response to local or regional crisis, the jobholder will play a key role in
the section's response and deployment.
The successful candidate will need to be a self-starter, highly motivated, and
have excellent interpersonal and office management skills.
Consular work can sometimes be emotionally challenging, distressing, and of a
sensitive nature. The jobholder will therefore be expected to demonstrate high
levels of personal resilience and maintain absolute consular confidentiality
and impartiality.

Duties and responsibilities:
* Provide professional and efficient Consular service
* Provide accurate advice and assistance in a sensitive manner to British Nationals (BNs) and their families via face-to-face, telephone, or email on a range of issues such as: arrests/ detention, hospitalisations, supporting bereaved families, mental health, child custody issues, debt and employment issues, and other sensitive cases such as sexual assault or forced marriage.
* Maintain accurate and concise case records of services provided on consular databases.
* Ensure all customer correspondence are replied to in a timely and efficient way, providing consistent, accurate information in accordance with FCDO guidelines.
* Be prepared to work out of hours, occasionally anti-social hours, as required.
* Take part in the Embassy emergency planning and any response to a crisis affecting UK citizens.
* Administering the appointment system.
* Provide counter services including notarial work and Emergency Travel Documents (ETDs), ensuring consistent customer service to BNs.
* Collecting fees, cashing up, and other financial requirement.
* Ensure deadlines for Returns and Management Information are met.
* Prevention Communications and Outreach
* Working to help to deliver high quality local prevention and communications work, working closely with the Embassy's Press/ Communications Team and other senior stakeholders. Producing materials, using social media and attending events.
* Monitor changes in local procedures and practices, ensuring that all information and guidance for BNs reflects changes and is up to date, e.g. service providers, lawyers list, travel advice, web pages.
The above list is not exhaustive and the jobholder will be required to be
flexible and take on other ad hoc tasks as required.

Key behaviours required:
* Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
* Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
* Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
* Changing and Improving - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
Essential qualifications, skills and experience
* Consular work can sometimes be stressful and of a sensitive nature. The jobholder will therefore be expected to maintain absolute consular confidentiality and impartiality at all times.
* Excellent customer care skills and the ability to respond to a range of customers' needs.
* Excellent interpersonal and active listening skills, with the ability to cultivate and maintain a range of contacts at all levels.
* A team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision.
* Fluent in English, both written and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
* IT literate and well versed in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) and with accurate typing skills.
Desirable qualifications, skills and experience
* Previous Consular or related experience/ training, or experience of working in an operational delivery or customer service role.
* Arabic language skills, both written and spoken, desirable but not required.
* Previous experience of creating engaging outreach content, use of social media and other platforms.
Required behaviours
Changing and Improving, Making Effective Decisions, Managing a Quality
Service, Delivering at Pace
Application deadline Application deadline - day Application deadline - month
Application deadline - year
‎4 July ‎2022
Grade
Administrative Officer (AO)
Type of Position
Fixed Term, Full-time
Working hours per week
‎38
Duration of Post
‎36 months
Region
Middle East & North Africa
Country/Territory
United Arab Emirates
Location (City)
Dubai
Type of Post
British Embassy
Number of vacancies
‎1
Salary Currency
AED
Salary
‎11,363
Start Date Start Date - day Start Date - month Start Date - year
‎29 August ‎2022
Other benefits and conditions of employment
The Embassy aims to offer an attractive working environment and remuneration
package for this role, including: ‎25 days of leave per annum; on-site swimming
pool, gym, and sports facilities (subject to COVID-‎19 restrictions).
Salary is at AED ‎11,363 per month.
There are no other allowances payable as part of this package. No
accommodation and relocation expenses are payable in connection with this
position.
Effective ‎01 January ‎2022, the Embassy will be open from Monday to Friday,
from ‎07:30 to ‎18:00. Conditioned working hours are ‎38 hours per week
(including breaks), and specific working hours for this role will be confirmed
at a later time.
The successful candidate should be flexible in their approach to hours worked
as there may be some work out of hours and occasionally anti-social hours
required. The successful candidate must also be available for occasional
travel within the Gulf region (and possibly further afield) for training and
logistical purposes. This role is a part of the wider UAE Consular team so
travel between Abu Dhabi and Dubai might be required.
The successful candidate will be required to transfer their visa under the
Embassy's sponsorship.
Additional information
How to apply:
Interested candidates must attach ‎1) an updated Curriculum Vitae (CV) and ‎2) a
covering letter stating how you meet the requirements of the role.
Your application must also include examples of when you have demonstrated the
required behaviours in the Behaviours Questions section of the online
application form.
Applications that do not include these information will not be considered.
Closing date for applications is at ‎11:55 PM UAE local time on ‎04 July
‎2022.
Applications received after the stated deadline will not be considered.

Process:
The recruitment process, including security clearance, is expected to take
around two months.
Due to the large number of applications we receive, only those shortlisted for
the next step of the recruitment process will be contacted.
Shortlisted candidates will be invited for an assessment and then a panel
interview. Assessments and interviews will be done remotely if the existing
situation determines this to be the right course of action.
The start date mentioned in the job advert is a tentative start date and the
successful candidate will be required to undergo security-vetting procedures.
Any offer of employment will be subject to the candidate achieving suitable
clearances.

The British Embassy Dubai an equal opportunities employer, dedicated to
inclusivity, a diverse workforce and valuing difference.
Please be aware that you will only be able to apply to vacancies for Country
Based Staff roles with the British Government through this official tal.net
site (operated by Oleeo). Jobs may be advertised on third party websites,
however our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.