Condition Monitoring Advisor

Career Area:

Marketing / Sales / Product Support

Job Description:

Your Work Shapes the World
Whether it be groundbreaking products, best-in-class solutions, or creating a
lifelong career, you can do the work that matters at Caterpillar. With a
‎95-year legacy of quality and innovation and ‎150 locations in countries around
the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and
doers. We are the people who roll up our sleeves and do the work to build a
better world. We don't just talk about progress and innovation. We make it
happen. And we are proud of that because it helps our customers build and
power the world we live in - the roads, hospitals, homes, and infrastructure.
Without a dedicated workforce, Caterpillar could not effectively meet our
customer's needs. Join us.
Job Duties:
To aggregate, correlate and create Caterpillar customer and dealer
recommendations using the ‎5 elements of condition monitoring in order to
provide critical suggested actions to help customers lower owning and
operating costs, improve availability, and reduce warranty costs. These
recommendations will improve customer loyalty, increase enterprise market
share, and grow parts and service sales, while reducing the customer's costs
through equipment management efficiency.
Condition Monitoring Advisors (CMAs) in the Fleet Monitoring Center will
monitor the elements of S•O•SSM fluid analysis, equipment inspections,
electronic data, repair history and site conditions to provide relevant
recommendations as indicated by the data. This includes the following
essential duties and responsibilities:
* Aggregate and correlate the five elements of condition monitoring, where all are available.
* Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least ‎1 element.
* Provides equipment recommendations to Caterpillar dealers and customers.
* Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
* Provides information for equipment management lead tracking and resolution.
* Assists with preparing monthly reports for customers and their Caterpillar dealers.
* Participates in ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs as needed.
* Communicates verbal recommendations as required to customer and their Caterpillar dealers.
* Builds collaborative relationships & acts as a consultant with equipment management personnel.

Bas ic Qualifications:
* Ideal candidates may have an engineering, chemist, biological, science four year degree.
* Minimum of ‎3 years experience in product support.
Top Candidates Will Also Have:
* Strong customer service, communication, multi-tasking, and organizational skills are essential to success in this position.
* Possess the ability to work in a team environment, to work with diverse groups of customers and business partners, and to resolve issues either individually or through appropriate team guidance.
* A degree in engineering, business, marketing and/or equivalent application experience is highly desired.
* Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired.
Caterpillar is an Equal Opportunity Employer (EEO).
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