Digital Payments Coordinator

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.

As part of our continuous Digital Transformation journey, the Al Futtaim group
is starting up a new Digital & Analytics business to be named 'Blue' and we
are currently seeking a junior level professional to join the organization in
the capacity of 'Digital Payments Coordinator' as part of Blue Pay.

ROLE PURPOSE
The Digital Payments Coordinator is a key enabler to the Digital Payments team
and our product Blue Pay. The role is responsible for ensuring all commercial,
technical and operational activities are completed for Al-Futtaim's brands in
accordance with policies, procedures, compliance, and regulatory standards.
The role will support our internal customers across MENA and SEA markets.

KEY ROLE SPECIFIC ACCOUNTABILITIES
* Manage internal payment acceptance requests - facilitate the delivery of standard and non-standard requests from our brand teams.
* Manage delivery partners - ensure delivery partners are meeting contractual and operational obligations
* Data-driven - comfortable with using data to analyse process and delivery partner performance across agreed metrics
* Administration - ensure all contractual, operational and technical documentation is maintained in a systematic manner
* Process improvement - ability to conduct process analysis in order to make improvement or find solutions, to deliver high quality outcomes for our internal customers

PERSON SPECIFIC

Education:
* Bachelor's degree. Specialization in either Technology, Product Management or Business Administration preferred.

Minimum Experience and Knowledge:
* ‎3-‎5 years' demonstrable experience in managing operational processes either in back office or customer-facing role
* Working in a fast-paced environment requiring proactive management of internal and external stakeholders
* Managing delivery partners to ensure operational SLAs are maintained, managing issue resolution and overall delivery assurance
* Basic understanding of the payments' ecosystem and the main players

Job-Specific/Technical Skills required to complete the tasks:
* Excellent organizational skills to track progress of initiatives and requests
* Process improvement skills to identify opportunities to improve process efficiency
* Use of request management tools to ensure high visibility of process performance
* Effective relationship management of internal customers and delivery partners
* Strong communication, influencing and negotiation skills.

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you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.

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