Restaurant General Manager - Jones the Grocer

Posting Date Jun ‎03, ‎2022
Job Number ‎22092405
Job Category Food and Beverage & Culinary
Location Delta Hotels Jumeirah Beach Dubai, Jumeirah Beach Residence,
Bahar ‎7, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Delta Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

With our diverse portfolio of locations, you 'll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that's right for you. With more than ‎1100
managed properties and ‎19 brands you'll find Marriott International in your
neighborhood and in more than ‎74 countries across the globe. Find Your World ™
at Delta Hotels.

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or
exceeding financial goals.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎3 years experience in the food and beverage, culinary, or related professional area.
OR
* ‎2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations
* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
* Provides excellent customer service to all employees.
* Responds quickly and proactively to employee's concerns.
* Uses coaching skills throughout the property.
* Demonstrates self confidence, energy and enthusiasm.
* Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service
* Provides excellent customer service.
* Responds quickly and proactively to guest's concerns.
* Understands the brand's service culture.
* Sets service expectations for all guests internally and externally.
* Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
* Follows up to ensure complaints have been addressed to the guest's satisfaction.
* Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned
* Complies with all corporate accounting procedures.
* Assists GM as needed with annual Quality audit.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.