Our client is a corporate services provider who is looking for the right
talent to provide an efficient and responsive administrative and after-sales
service to new and existing clients under our clients portfolio. This position
will be of key importance within the organisation and the successful candidate
must have previous administrative experience within a fast-paced customer
facing environment. You will be able to demonstrate the ability to effectively
plan and organize your and PRO's workload and the initiative to resolve issues
as well as respond to the client's enquiry quickly in an appropriate manner.
Main duties
* To organise all aspects of the client's company and visa administration.
* To deal with all clients effectively and courteously, in line with our policies and procedures.
* To respond to routine correspondence and enquiries from clients related to companies
* To provide professional administrative support to clients and to ensure the smooth running of Viewpoint/ CRM software.
* To manage and maintain all database in Viewpoint/CRM; inclusive of inputting the data to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.
* To coordinate with the administration department and ensure that all documents for the client's companies are duly filed.
* To assist with all labour and immigration matters, including but not limited to; a collection of all required documents, renewal of all visas/labour permits, following local regulations and informing clients in a timely manner and assisting with all labour and immigration matters.
* Licensing; send notifications on required documents for license renewal, arrange updating and renewing of clients trade license(s) when required.
* To provide admin support with legal documents for the LLC department.
* To organise Notary Public appointments and prepare all legal documents required for the signing in Notary Public.
* To arrange all receipts with departments PROs for payment to third parties and ensure that the finance department has all accounts up to date.
* To arrange the cash collection for visa applications with the PRO and finance department.
* To respond to any Ad-Hoc requests from clients.
Person Specification
* Previous administrative experience within the financial services industry
* Previous client facing experience
* Customer service
* Strong organisational and planning skills
* Time management
* Excellent written and verbal English
* Ideally educated to degree level (A' level education considered)
* Good computer literacy (MS Office, Excel)
* Professional telephone manner
* Well presented
* Ability to work under pressure and tight deadlines
* A good deal of common sense, etiquette and an ability to think on one's feet
* Be self-driven with an ability to think on one's feet
* Fast learner
* Have an eye for a detail
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