Client Relationship Administrator - UAE
UAE
Full Time

Client Relationship Administrator - UAE

ABOUT SOVEREIGN
With a network of ‎23 offices spanning Europe, Asia, Africa and the Middle
East, Sovereign 's global headcount is now approaching ‎550. We currently
manage over ‎20,000 structures for a wide variety of clients - companies,
entrepreneurs, private investors or ultra to high-net-worth individuals and
their families - and have assets under administration in excess of £‎20
billion.
We pride ourselves on the exceptional breadth and depth of our technical
knowledge; our culture is entrepreneurial, but we are fully committed to
maintaining compliance and promoting ethical conduct.

Job Purpose
Maintain a smooth efficient service that meets the expectations and needs of
new and existing clients. Ensure all clients receive effective professional
communication on their business implementation and after sales care. Obtain up
to date information from the GROs and government departments. Encourage
changes for internal processes to maximise service times and standards.

Key Responsibilities
Corporate Structuring
* Process UAE formations, deregistration 's, and liquidations as well as any related licence amendments in both onshore and free zone jurisdictions
* Monitoring a renewal schedule of free zone companies and liaises with the client on the procedures and requirements.
* Drafting and review incorporation forms and procedure summaries required towards the setup of UAE vehicles, amendments, license renewals, liquidations, and deregistration's.
* Liaise with internal and external legal counsel to expedite the production of incorporation, amendment, deregistration, and liquidation documents.
* Arranging the issuance of extracts, certificates and other corporate documents and subsequently arranging the requisite attestation and legalization by the relevant authorities or consulates.
* Maintaining client entity records in line with operational procedures.
* Accountable for all important and secure client documents, their location and safety.

General Responsibilities
* Assist with enquiries and research as required, updating knowledge base where required.
* Liaise with GROs to analyse licence activity requirements, ensuring that all such information is accurate and recorded.
* Research industry related publications and announcements
* Protect organisation 's values by keeping information confidential.
* Managing the client's requests, liaising directly with the clients, and keeping them updated on the transaction status.
* Building and maintaining relationships with clients.
* Working with company CRM and maintain information correctly.
* Liaise with other staff members effectively, to complete the assigned tasks.
* Advise and guide other staff members.
* Complete all general administration in a timely manner.
* Ensure that the department is compliant with ISO9001:‎2015 and other group policies/processes and initiatives.
* Attend weekly meetings with Team.
* Identify processes that need to be implemented or improved in the work management system (Boombirds).
* Create and manage all processes through work management system (Boombirds).
* Complete ad hoc special projects as and when required.

Qualifications and Experience
* Three years of relevant industry experience with UAE company set ups.
* IT competency (Microsoft Office)
* Excellent written and verbal English
* Educated at diploma or A level.

Competencies
* Have an eye for detail.
* Be a fast learner.
* Be driven; be able to use their initiative.
* Hardworking, honest, and open
* A good deal of common sense, etiquette and proactiveness
* Excellent organisational skills
* Professional telephone manner
* Client relations
* Problem solving
* Proven ability to work under pressure and to tight deadlines.
* Bright, confident personality
* Well presented.
* Highly personable Flexible and mature approach with an ability to work unsupervised.