Industry
Customer Service
City
Dubai
State/Province
Dubai
Country
United Arab Emirates
Zip/Postal Code
337-1500
1. Supports and provides service via toll free, e-mails, live chats, and
social media to manage the business' relationship with customers.
2. Performs outbound surveys to ensure customer satisfaction for Sales and
After Sales Services.
3. Generates Sales Leads.
4. Registers customer details and complaints for sales and service in order
to guarantee resolution for customer satisfaction.
5. Captures customer information, schedules appointments and forward those to
the Service Department to assure requested appointments are met.
6. Utilizes all product, operational and Contact Center trainings provided to
identify voice skills and how to enhance a good telephone presentation.
7. Receives Inbound Calls, Emails, and Live Chats through Genesys Contact
Center System.
8. Receives Outbound Calls for different campaigns through Genesys Contact
Center System.
9. Saves customer profile in Forms through Genesys Contact Center System.
10. Qualifies the call through Genesys Contact Center System.
11. Obtains the status of service requests and service history through Oracle
Application and informs the customers.
Gathers customer information regarding service history through Oracle
Application.
Requirements**
Arabic Speakers
Call Center experienced
Can join immediately
Willing to do shift
### **Job Information** Industry Communications City Dubai State/Province Dubayy (Dubai) Country United Arab Emirates Zip/Postal Code 337-1500 ### **Job Description** * Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with cus…
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