Customer Support & Services Jr. Officer

Job Information

Industry
Communications
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
‎337-‎1500

Job Description

• Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.


• Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.


• Generates Sales Leads.


• Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.


• Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.


• Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.


• Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.


• Receives Outbound Calls for different campaigns through Genesys Contact Center System.


• Saves customer profile in Forms through Genesys Contact Center System.


• Qualifies the call through Genesys Contact Center System.


• Obtains the status of service requests and service history through Oracle Application and informs the customers.


• Gathers customer information regarding service history through Oracle Application.

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Requirements**
* Six months to one year of customer service experience preferred.
* Diploma graduate or equivalent preferred.
* Dual language preferred
* Fluent in English writing/speaking
* Excellent negotiator
* Excellent verbal and written communication skills desired.
* Effective listening skills
* Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
* Demonstrate sales/customer service communication skills.
* Friendly and courteous telephone manner required.
* Punctuality and efficiency, with the ability to prioritize.
* Willingness to work on a rotating shift (‎8:00AM-‎5:00PM, ‎09:00AM-‎6:00PM, ‎10:00AM-‎7:00PM, ‎11:00AM-‎8:00PM, ‎8:00AM-‎8:00PM, ‎8:00PM-‎8:00AM) and during holidays.
Note: ‎1 Emirati & ‎1 Hindi Urdu Speaker

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Benefits**
As per JAM Group Policy