Multi Unit Manager (Dubai / Abu Dhabi)

Kitopi is the world's leading tech-powered multi-brand restaurant. With a
mission to satisfy the world's appetite, Kitopi operates a portfolio of both
invested and franchised F&B brands, serving as enablers in the food market by
helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January ‎2018, Kitopi has grown to become one of the
greatest success stories in the cloud kitchen and food tech space. In July
‎2021, Kitopi announced its $‎415 million Series C funding round, led by the
world's largest technology-focused investment fund, Softbank Group Corp's
Vision Fund ‎2. This investment catapulted Kitopi to the prestigious Unicorn
status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi's growth has been largely fueled by
its innovative and scalable software solutions. Kitopi's kitchens are powered
by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite
of applications that optimizes cloud kitchen operations in real-time. As part
of its growth roadmap, technological innovation, data science, artificial
intelligence, and robotics will take center stage as Kitopi continues to
reinvent the food industry as we know it today.

With over ‎4,000 employees, Kitopi currently operates ‎200+ locations across the
UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow,
Poland, and its global customer experience center in Dubai, UAE.

**

The key responsibilities of Multi Unit Manager consist of:**
* Directly responsible for Multiple satellite kitchen with overall responsibility in regards to Sales, Operations, Customer satisfaction, People and Profit
* Collaborating with all Kitopi functions to facilitate effective flow of information between kitchens and the wider Kitopi support teams
* Seeks feedback and shares best practices with peers and other functions; is champion of continuous improvement (Kaizen philosophy) constantly identifying improvement opportunities for the business.
* Acting as role model to his/her team and is "obsessed" in everything that relates to food quality, exceptional people and customer experience and team overall success
* Following "Area Manager Success Routines", effectively planning work of self and direct reports
* Following-up daily on the Standard Operating Procedures; supporting ASK teams thru training and coaching
* Taking accountability for success and satisfaction of brands operated in his/her area
* Providing on-going support to Kitchen teams and escalating, when necessary, to resolve disruptions in areas such as facilities, supply, central production, local authorities, community relationships etc.

**Broader responsibilities of Multi Unit Manager would include and not

limited to:**
* AccountableforcollaboratingwithGeneralManagerstoenablethemtocapturepotentialandtomeetandexceed sales targets
* Supports ASK Management in developing/refininga1 -‎3-yearBusinessPlanthatwillenablethemtogrowtheirbusinessestomeetand exceed growth targets (e.g., through investments, people, and capacity initiatives) while supporting continuous improvement
* Uses conversations and data to influence growth mindset, sales building focus and customer experience practices.
* ConsultswithASK-TeamtocaptureunmetpotentialusingtheASKsystemstodiagnoserootcause,problemsolveandgenerateaction plans that will grow sales and kitchen capacity.
* ConsultswithandcoachesASK-Managementteamandtheirstaffstoimplementtargetedsalesbuildingtacticsbasedontheirconditions (e.g., staffing, people positioning, sales building, local marketing etc.)
* ReinforcesthebusinessvalueofallinitiativesfrombothlocalandglobalteamsandinfluencesASK-Teamtomakethemahighpriorityand execute at a high level
* Provides targeted, data-based input to the ASK-Team and may directly lead ASK business reviews to identify high priority opportunities that will enable growth

IMPROVES PROFIT

• Collaborates with ASK-management team to identify high priority profit opportunities and puts plans into place that closes gaps


• Identifies profitability opportunities through conversations, analyzing key data sources, signals, and diagnosing issues


• Directs ASK-team to operationalize resources and tools to achieve budgets and profits targets


• Conducts regular P &L review process with the GMs to ensure proactive measures to meet productivity and profit targets


• Conducts end of themonthreconciliationprocesswitheachGMtolearncontinuouslytoclosegapsbetweenbudgetandactual

IMPROVES OPERATIONS

• CollaborateswithASK-Teamtoidentifyhighpriorityoperationalopportunitiesandputeffectiveactionplansintoplacethatclosesgaps


• Responsible for the overall operations and continuous optimization of kitchen operations to achieve the relative kitchen KPIs such as IKIF, OTIF etc. (specific others here)


• EngageswithASK-Teaminconversationstobegroundedindeliveringsuperiorcustomerexperienceeverytimeanddemonstrating commitment by expanding the focus through operations ' execution


• Provides expert consulting to enable ASK-Team to operate kitchens and the established systems -as designed


• Protects the Kitopi Brand by ensuring that the assigned kitchen meets Kitopi' s food safety, health safety and security standards and labor laws at all times


• Coaches ASK-Management Team to be self-diagnose across multiple systems to achieve ops.excellence


• EnsurethatoverallSKoperationsincludingthebrandingofaestheticsandtheoverallcleanlinessandequipmentconditionsintop condition at all times

PLANS & DEPLOYS

• Develops expertise and plans for and consults to ASK-Teams to ensure effective and sustainable deployment of Global and local initiatives including trainingi nitiatives


• Develops quarterly and monthly deployment plans to drive and track deployment initiatives


• Monitors and reports key metrics for all business initiatives and adjusts plans to address opportunities as and when needed


• Partner with Operation's Manager/ Director of Operations to establish and execute ASK-visit strategy that considers SK potential and conditions and includes action planning and followups


• Provides expert consulting in the use of new and current technologies, solutions and tools in order to optimize SK results

DEVELOPS PEOPLE

• Consults to ensure ASK-Team are being developed, coached, and performing to their potential while recognizing mprovements


• Reinforces GM, HeadChef, FQM and Facilities Managers ' routinesandconsultstoimprovetheeffectivenessofmanagersinassigned roles


• Role models and encourages effective coaching with SK-team(e.g.,asking, questions, probing, following up)to enable empowerment and greater accountability


• ProvidesadviceandcounseltoASK-Management-TeamonthePeopleelementsoftheirBusinessPlan(e.g., ASK staffing levels, structure, placement, and training and development) to develop their talent pipeline to meet and exceed the growth potential of their business in the longer term.


• Being accountable for the people in his/her area involved in recruitment, performance management, training, coaching and motivation of all team members
  Recruitment Process and Timeline
  First, you apply and let our recruiters review your profile. After reviewing,
  you will receive a link to book a meeting with a recruiter at your convenience
  to share more about yourself and for us to get to know you better. If you have
  been shortlisted, you will have the opportunity to meet our hiring managers.
  Depending on the scope of the role and the function, you may need to attend
  ‎2-‎3 rounds (which might include case study, role-play, trial, or live coding -
  this will be communicated to you in the initial conversation). Upon successful
  completion, your recruiter will get in touch with you to discuss the offer. We
  aim to take you through this process within ‎2-‎3 weeks.
  
  Benefits
  - Extensive learning opportunities - we offer many hard and soft skills
  training to help you improve and challenge yourself


• You'll have access to LinkedIn Learning, Coursera, and Mindvalley where you can choose over thousands of courses to satisfy your hunger for knowledge.


• You'll be involved in customized workshops run by Kitopi Academy


• You'll have a chance to work in an international, diverse, and inclusive environment


• You'll be part of one of the most caring communities out there.


• Finding a chance to become a shareowner with our ESOP plan


• Free and unlimited access to a nutritionist because we care about you


• No Dress Code!


• Extended maternity and parental leave


• The infamous team activities and social events are bursting with fun


• Inclusive Private Health Insurance


• Up to ‎50% discount from Kitopi brands


• ‎30 calendar days annual leave


• Work from anywhere policy
  
  So, what does it really mean to work at Kitopi?
  We are constantly striving to make Kitopi the best place to work in the world,
  by empowering you to be the best version of yourself every day. Our company
  values act as our guiding principles to help ensure that everyone feels safe,
  included, and like they truly belong.

Kitopi is an equal opportunity employer. While we currently operate in ‎6
countries, we are over ‎70 different nationalities of talented Kitopians. We
celebrate our rich diverse backgrounds, lifestyles, and cultures and have a ‎0
tolerance policy towards racism, bigotry, and hate. Please apply if you see a
position that makes your heart skip a beat and help us build a company where
we're all proud to work for.

Along with offices in all the markets we operate in, we also believe in a
"work from anywhere" policy - you get to choose the environment you operate in
because we believe this will help you deliver work you're proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate
humans who are on a mission together to satisfy the world's appetite.