International Operations Coordinator

؜ - ؜Dubai ؜ -

Job details

Description:


Do you want to make a difference every single day

Are you passionate about helping others


Do you want to join a team who strive for excellent customer service


Every day, we respond to the needs of others; it could be a health-related
enquiry, security advice or emergency medical assistance. Whatever the need
is, we are there to support our clients and their global workforce.

Protecting people and saving lives is our passion and our business.

How can you make a difference


If you enjoy helping people, have strong communication skills, and thrive in a
fast-paced environment, then we want to hear from you now.
Our customer service executive teams assess situations, co-ordinate care and
logistics across the world.


Essential Job Duties and Responsibilities:


First point of contact to assist clients with their healthcare, travel and
security inquiries and assistance needs, working with our global network of
Assistance Centers. Coordinate routine and emergency medical care, working
closely with our medical provider network and in-house Medical Team.
Coordinate financial approvals for care.


Required Skills & Experience



  • Proficient English communication skills both oral and written

  • Russian or Arabic Speaker

  • ‎2 + years customer service / call center experience / hospitality/ medical institution (e.g. hospital or clinic) / Red Crescent background

  • A resilient individual passionate about helping people and possessing a natural empathetic approach.

  • Demonstrates effective problem-solving skills and lateral thinking.

  • Has initiative, the ability to prioritize and takes responsibility.

  • Follows policy and procedure including data protection.

  • Previous experience working under pressure in a fast-paced and demanding environment is essential


If you would like to hear more about this opportunity, please apply with your
CV to discuss the role with one of our team.

Job Summary

  • Advertiser: International SOS
  • Announcement date: 05/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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