IT Manager

Job Summary

• To define, lead and manage the Infrastructure strategy, architecture, security and recoverability of all Infrastructure Services.


• Accountable for the provisioning, availability, planning and maintenance of all Infrastructure Services while ensuring compliance with existing processes and policies.


• Ensure user satisfaction through the Service Desk to deliver against business driven Service Level Agreements (SLA).

Key Accountabilities

• Accountable for the availability, reliability and uptime of all Infrastructure Services.


• Responsible for managing and maintaining an effective IT Security Strategy, while ensuring compliance with internal policies and Country regulations.


• Responsible for managing and maintaining an effective Disaster Recovery Strategy through testing and drills. Ensure that the business data integrity is protected and maintained at all times.


• Responsible for delivering and maintaining the Infrastructure technology strategy to ensure that the delivery of services meets the business requirements.


• Responsible for managing the desktop environment and through technology, delivering a secure, agile and reliable desktop operating environment.


• Responsible for developing and maintaining agile, high speed, secure offshore communication systems.


• Accountable for the Service Delivery through the service desk, ensuring compliance with the company defined SLAs.


• Responsible for bringing technology improvements and enhancements in support of the paperless, automation business.


• Responsible for license compliance across all Infrastructure services.


• Annually supporting ‎3000 incidents and requests.


• Implementing ‎200 Infrastructure Changes.


• Delivering ‎15 projects

Required Skills

• Degree educated in IT or a related discipline.


• Information Technology Infrastructure Library (ITIL) V3 Certified.


• ‎10+ Years experience working within an Infrastructure environment.


• ‎5+ Years experience managing an Infrastructure team.


• ‎5+ Years experience managing IT Security strategy and services.


• Strong Project Management skills and experience.


• Experience in Customer Service and Service Delivery using agreed Service Level Agreements.


• Understanding of Local Area Network (LAN)/Wide Area Network (WAN)/Wireless/Video/Long Term Evolution (LTE) technologies.


• Understanding of voice technologies and voice/network convergence.


• Understanding of process control networks or Supervisory control and data acquisition (SCADA) networks.


• Strong communicator to both technical and business users.


• Demonstrate an ability to plan and prioritise work schedules.


• Ability to demonstrate an understanding of important market trends in the IT Industry.


• Ability to think strategically in planning and anticipating changing business priorities.

Benefits

• ‎25 days annual leave


• Medical Insurance for employee, spouse and children, up to a maximum of ‎3 children


• Travel Allowance (paid annually for employee, spouse and children, up to a maximum of ‎3 children)


• Education Assistance of AED ‎35,500 (on reimbursement basis, per annum per child, up to ‎3 children)


• Discretionary Bonus Payment


• 
  

  Working hours from 7am to ‎3.30pm, Sunday to Thursday

  
  


• 
  

  Company: Gadget Express

  
  


• Employment Type: Full Time


• Experience: ‎10 Years


• Job Type: IT