IT Manager

؜ - ؜Dubai ؜ -

Job details

Job Summary



  • To define, lead and manage the Infrastructure strategy, architecture, security and recoverability of all Infrastructure Services.

  • Accountable for the provisioning, availability, planning and maintenance of all Infrastructure Services while ensuring compliance with existing processes and policies.

  • Ensure user satisfaction through the Service Desk to deliver against business driven Service Level Agreements (SLA).


Key Accountabilities



  • Accountable for the availability, reliability and uptime of all Infrastructure Services.

  • Responsible for managing and maintaining an effective IT Security Strategy, while ensuring compliance with internal policies and Country regulations.

  • Responsible for managing and maintaining an effective Disaster Recovery Strategy through testing and drills. Ensure that the business data integrity is protected and maintained at all times.

  • Responsible for delivering and maintaining the Infrastructure technology strategy to ensure that the delivery of services meets the business requirements.

  • Responsible for managing the desktop environment and through technology, delivering a secure, agile and reliable desktop operating environment.

  • Responsible for developing and maintaining agile, high speed, secure offshore communication systems.

  • Accountable for the Service Delivery through the service desk, ensuring compliance with the company defined SLAs.

  • Responsible for bringing technology improvements and enhancements in support of the paperless, automation business.

  • Responsible for license compliance across all Infrastructure services.

  • Annually supporting ‎3000 incidents and requests.

  • Implementing ‎200 Infrastructure Changes.

  • Delivering ‎15 projects


Required Skills



  • Degree educated in IT or a related discipline.

  • Information Technology Infrastructure Library (ITIL) V3 Certified.

  • ‎10+ Years experience working within an Infrastructure environment.

  • ‎5+ Years experience managing an Infrastructure team.

  • ‎5+ Years experience managing IT Security strategy and services.

  • Strong Project Management skills and experience.

  • Experience in Customer Service and Service Delivery using agreed Service Level Agreements.

  • Understanding of Local Area Network (LAN)/Wide Area Network (WAN)/Wireless/Video/Long Term Evolution (LTE) technologies.

  • Understanding of voice technologies and voice/network convergence.

  • Understanding of process control networks or Supervisory control and data acquisition (SCADA) networks.

  • Strong communicator to both technical and business users.

  • Demonstrate an ability to plan and prioritise work schedules.

  • Ability to demonstrate an understanding of important market trends in the IT Industry.

  • Ability to think strategically in planning and anticipating changing business priorities.


Benefits



  • ‎25 days annual leave

  • Medical Insurance for employee, spouse and children, up to a maximum of ‎3 children

  • Travel Allowance (paid annually for employee, spouse and children, up to a maximum of ‎3 children)

  • Education Assistance of AED ‎35,500 (on reimbursement basis, per annum per child, up to ‎3 children)

  • Discretionary Bonus Payment


  • Working hours from 7am to ‎3.30pm, Sunday to Thursday




  • Company: Gadget Express



  • Employment Type: Full Time

  • Experience: ‎10 Years

  • Job Type: IT

Job Summary

  • Advertiser: Edarabia
  • Announcement date: 30/04/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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