Guest Relations Officer for Conrad Dubai
A Guest Relations Officer for Conrad Dubai engages with our VIP Guests
throughout the entire hospitality experience. From check-in to check-out, the
Guest Relations Team is always prepared to respond to VIP Guest requests at
concierge, during promotional activities, and more.
What will I be doing?
As a Guest Relations for Conrad Dubai, you will serve on the Front Office Team
which is the main connection between the Guest, the hotel, and the various
hotel departments. A Guest Relations Team Member truly influences the first
impressions of our VIP Guests and, therefore, is responsible for performing
the following tasks to the highest standards:
* Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
* Be responsible for special room assignments and suite occupancies
* Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
* Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
* Manage the Guest Relations Desk in the hotel lobby
* Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
* Maintain the inventory of Guest amenities
* Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
What are we looking for?
Guest Relations for Conrad Dubai serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role, you should maintain the attitude, behaviours, skills, and values
that follow:
* Calm, efficient, and organized with great attention to detail
* Excellent personal presentation and communication skills
* A passion for delivering exceptional levels of Guest service
* Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
* Computer literate and able to navigate through Company systems
* Professional manner with an emphasis on hospitality and guest service
* Guest relations experience in the hotel, leisure, and/or entertainment sectors
* Proven ability to listen and respond to demanding Guest needs
* Conflict resolution experience
* Cash handling experience
What will it be like to work for Conrad Hotels & Resorts?
Conrad Hotels & Resorts combines contemporary design, sophisticated amenities
and personalized service. Conrad's guest service is instinctive, discreet and
enhanced by innovation to provide exceptional travel experiences all over the
world. And, our amazing Team Members are at the heart of it all!
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