Customer Support Admin

Deluxe Holiday Homes is actively looking for a Customer Support Admin to join
our dedicated Customer Care department. As a Customer Support Admin, you will
play a crucial role in ensuring our guests have an exceptional experience
during their stay, while also meticulously managing customer data according to
company standards for future reference.

Responsibilities:
Admin Role:
* Obtaining complete documents of the guests (passport copies, emirates ID, visa, etc.), organize and save the same in the database - should be ready available whenever required.
* Uploading documents to our system
* Registration to Online Community Portals
* Following up and ensuring that documents were received
* DTCM registration and reconciliations
* Support the Supervisor and the Team for any other admin-related tasks
* Any other tasks as assigned by the management
Support Role:
* End to end customer interaction.
* Answer to all new or existing guest inquires (complains, requests, questions).
* If reservation quote is requested by customer, prepare and provide quote.
* Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved.
* Call, email, message to upcoming guests to (a) have pre-arrival form submitted, (b) obtain documents, (c) process documents, (d) register with community and (e) complete DTCM registration, etc.
* Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc.
* Follow up with guests to receive documents/information prior to their arrival.
* Process and improve the documents (such as crop the image, upload Into the system, etc)
* Record guests' information and documents in Company's system as well as DTCM (check ID validity, guest age, etc.)
* Send email to community / register guests prior their arrival with the building.
* Constantly coordinate with team members to have issues solved.
* Work with issue escalation and provide reports as required by management.
* Conduct any other tasks as assigned by management.

Benefits:
* Competitive Salary Package.
* Employment visa & Medical Insurance Plan.
* Air Ticket Allowance.
* Paid leave.
* A great working environment.
* Comprehensive training and support.
* Opportunity to work with multi-cultural environment.

Requirements:
* Prior experience in Admin, Receptionist, Customer support role from Hospitality, Holiday Homes, Real Estate preferred .
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and the ability to remain calm under pressure.
* Attention to detail and the ability to multitask effectively.
* Proficiency in using customer service software and systems (MS Office).

If you are passionate about delivering exceptional customer service and thrive
in a fast-paced environment, we would love to hear from you. Join our team at
Deluxe Holiday Homes and be part of creating unforgettable experiences for our
guests