Guest Experience Agent - DXBBY

GUEST EXPERIENCE AGENT
ABOUT US
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on
business or for fun, enjoying a quick night, or relaxing for the week. We
thrive on making our guests stays brighter, helping them create memories that
will last a lifetime. Irresistible smiles are our specialty. We should know,
we've been on our journey since ‎1952. So, if you can help us spread the joy of
travel to all, we'd love to give you a warm welcome to the Holiday Inn®
family.
The Holiday Inn & Staybridge Suites Dubai Business Bay, a pre-opening cluster
of hotels, is looking for an experienced Guest Experience Agent to join
their extraordinary team!

Conveniently located in the heart of Dubai's Business Bay area, home of the
Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and
with convenient access to all of Dubai's world leading tourist attractions.
The Holiday Inn & Staybridge Suites Dubai Business Bay will include ‎280 hotel
rooms as well as ‎120 one- and two-bedroom apartments, convenient F&B offerings
& meeting and events facilities.
YOUR DAY TO DAY
As Guest Experience Agent, your main responsibilities will be related to all
activities relevant to the Front of the House operations such as the
reception, check in / out, rooming of all Hotel guests, foreign exchange and
assisting them with inquiries. Welcoming guests with a smile and providing
accurate information concerning hotel facilities, venues and functions.
Handling guest inquiries, supervises the issue of keys, mail, messages and
parcels to the guests.
Ensures maximum interaction is achieved with Hotel Guests, specifically VIPs,
and that Loyalty card holders are recognized as per their status and receive
special treatment as per IHG standards.
WHAT WE NEED FROM YOU
It is not just about completing tasks and doing the work! We are looking for
personality, originality, creativity, focus and a passion to deliver great
results directly and via the whole team!
Previous experience in a similar role required. Customer service and excellent
English communication skills, additional languages preferred. Strong ability
to build and maintain relationships.
WHAT WE OFFER
We'll reward all your hard work with competitive salary and benefits.
Join us and you'll become part of the global IHG family - and like all
families, all our individual team members share some winning characteristics.
As a team, we work better together - we trust and support each other, we do
the right thing and we welcome different perspectives. You need to show us you
care: that you notice the little things that make a difference to guests as
well as always looking for ways to improve - visit www.careers.ihg.com to find
out more about us.
Go on - show us how your passion and personality are the perfect fit to
deliver memorable experiences to our guests.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on
business or for fun, enjoying a quick night, or relaxing for the week. At
Holiday Inn®️ we thrive on making our guests stays brighter, helping them
create memories that will last a lifetime. Irresistible smiles are our
specialty. We should know, we've been on our journey since ‎1952. So if you can
help us spread the joy of travel to all, we'd love to give you a warm welcome
to the Holiday Inn®️ family. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today.