Reservations Agent - DXBBY

• Booking Reservations: Reservations Agents are responsible for assisting guests with making reservations for rooms, dining, and other hotel services. They may take reservations over the phone, via email, or through online booking systems.


• Providing Information: They should be knowledgeable about the hotel's amenities, room types, rates, and special promotions. Agents should be able to provide detailed information to guests to help them make informed decisions.


• Customer Service: Reservations Agents are often the first point of contact for guests, so they must provide excellent customer service. They should be friendly, professional, and patient when dealing with guest inquiries and requests.


• Problem Solving: Sometimes guests may encounter issues with their reservations, such as date changes, cancellations, or special requests. Reservations Agents should be skilled in problem-solving to address these issues effectively.


• Up-selling: Agents may have targets for upselling additional services or room upgrades to increase revenue. They should be able to identify opportunities to offer additional amenities or room categories to guests.


• Data Entry: Accurate data entry is crucial for recording reservation details, guest information, and payment details. Agents must ensure that all information is entered correctly into the hotel's reservation system.


• Payment Processing: Reservations Agents may process payments for reservations, including taking credit card information and securing deposits.


• Handling Inquiries: They should be prepared to answer a wide range of inquiries, including questions about hotel policies, local attractions, transportation options, and more.


• Communication: Reservations Agents often need to communicate with other departments within the hotel, such as housekeeping and front desk, to ensure that guest requests are met.


• Record-Keeping: Maintaining accurate records of reservations, cancellations, and changes is essential for tracking occupancy and revenue.


• Training: Staying updated on IHG's reservation policies, procedures, and systems is vital, and agents may receive training to keep their knowledge current.
  At IHG, we've made a promise. As one of the world's leading hotel groups,
  we're here to deliver True Hospitality for Good. Making our guests and
  colleagues feel welcome, cared for, recognised and respected - wherever they
  are in the world. Want to be part of the journey?
  Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on
business or for fun, enjoying a quick night, or relaxing for the week. At
Holiday Inn®️ we thrive on making our guests stays brighter, helping them
create memories that will last a lifetime. Irresistible smiles are our
specialty. We should know, we've been on our journey since ‎1952. So if you can
help us spread the joy of travel to all, we'd love to give you a warm welcome
to the Holiday Inn®️ family. Let's Go Further Together.