Reservations Supervisor

Reservations Supervisor
(‎10096)

At One&Only, we exist to create joy for our guests through anticipation,
creativity, precision, empathy and warmth. We tailor every aspect of our
guests' stay to bring their dreams and desires to life. With an atmosphere
that's chic but wonderfully unstuffy™, and a team who are meticulous but warm,
we seek to exceed our guests' expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and
luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional
splendour where indulgence and excitement gloriously combine. With abundant
knowledge and generosity, we anticipate our guest's every need and surpass
expectations. Whether we are designing the perfect family day out or arranging
a romantic private dinner, we approach everything with imagination to spark a
sense of playfulness, discovery and adventure. This is not simply our job,
it's our passion.

With stunning resorts located across the globe and exciting expansion planned,
Kerzner International currently has a fantastic opportunity for a
Reservations Supervisor to join the Reservations team at One &Only Royal
Mirage Hotel in Dubai.

With the global growth of our brands, you will be an integral part of the
Resort's success and your role goes beyond developing potential relationships
where you will ensure to match the guest's needs by promoting and selling the
benefits and features of the hotel, whilst assisting guests with their
reservations and requests. To receive and process reservations in a
professional and efficient manner and to provide accurate commentary to all
other departments.

Key Duties and Responsibilities:

• A commitment to a sense of urgency, immediacy, and total responsiveness.


• Anticipate guest needs and address them in a refreshing, respectful and polite manner.


• Demonstrate a willingness to "go the extra mile" to exceed guest expectations.


• All reservations are processed accurately and efficiently.


• All relevant details are recorded accurately e.g., payment details.


• Confidentiality of information is always maintained.


• Ensure to remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests.


• To utilize "preferences", "traces "and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests eg. transport, wine, cots, allergenic pillows etc.


• To ensure that all relevant administration is kept updated at all times.

Suitable candidate will be reporting directly to the Reservations Manager.
He/She must be highly qualified and must have at least ‎1-‎2 years' experience
in an upscale luxury hospitality industry or five-star hotels. He/She must
have reservations background with strong attention to details and analytical
skills, must be able to work under pressure and meet strict deadlines with
excellent spoken and written communication skills in English and/or another
language. Computer literate including relevant software and experience in
using a Opera system. Middle East/GCC experience is an advantage.

Our brand is expanding faster than ever before. We are investing in the growth
of our company, and that means we are committed to investing in you. Join a
team that is open-hearted, intuitive, generous, and spontaneous in spirit. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.