Manager, MIS & Analytics

DESCRIPTION

Job Purpose:

Responsible for providing actionable analytical insights on customers,
products, business segments, campaigns, and new initiatives for Transaction
Banking Group. Support businesses with the key focus on designing, collating,
and disseminating information and analysis to the business leaders and
management. Developing and implementing appropriate business processes,
dashboards, reports, disciplines, and schedules that deliver a holistic review
of results, trends.

Principal Accountabilities:

Duties and responsibilities will include: -
Responsible for developing and delivering insightful dashboards for TBG
Business Risk & Governance, Products and Channels portfolio by incorporating
key performance measures and indicators that drive performance measurements
across segments and channels and abreast senior leadership on a regular basis
on the health of the business and any early waning indicators.

Transform the analytic insights into understandable and actionable
recommendations and then communicate them effectively across the organization.

Simplify and automate management reporting process to reduce close cycle time
by creating, managing and providing various daily, monthly, quarterly, annual
reports to the management/departments.

Provide interactive dashboards with an instant access to information to
monitor measure and manage business performances. Interact and understand the
requirements, design, collate and disseminate information and analysis to the
business leaders and management.

Provide support to the preparation of short and long-term reports of key
performance indicators, ad hoc analysis reports, economic valuations and
cost/benefit information as needed or requested.

Analyse customer behaviour, identify trends and patterns. Makes and implements
recommendations through the use of data analysis and segmentation
methodologies.

Perform regular customer and product profitability analysis and support the
stakeholders in making necessary changes in product features and product
offerings and customer segments to focus for growth.

Produce Monthly Sales Performance Dashboards and Other Business Risk &
Governance related dashboards to monitor performance against the approved
scorecards.

Design and inculcate multi-factor campaign designs, which include the ability
to test responses to variations on product bundles, pricing, risk, creative
and channel.

Support the product teams in identifying opportunities for cross-sell, up-sell
to increase product penetration and digital health score within WBG customers.

Responsible for report rationalization and is required to participate in
special department projects and assist in any other financial reporting
responsibilities as required. Provide any other service as directed to support
the overall functioning of the Department to commensurate with the nature of
assignment.

Obtain feedback from users on Power BI reports, train and educate users to
ensure effective use of BI.

Support in preparation of structured dashboards and management information
(MI) for reporting purposes.

Manage CBUAE related reporting requirements, on KYC and ongoing due diligence
or other TBG related products.

Generation and circulation of dashboard tailored to the relevant audience, to
manage the activities within Transaction banking Group, like educating the
stakeholders about most significant risks to business, ensuring business heads
understand the risks that might affect their business/ departments, ensure
individuals understand their own accountability for individual risks.

Draft reports of each functional review and record & track the implementation
of review observations and recommendations.

Produce MI in relation to the reviews undertaken for Head BRG and Head I&TBG.