Reservations Assistant at Crowne Plaza Dubai Marina

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work.
That's where you come in. When you are part of the Crowne Plaza Hotels &
Resorts brand you're more than just a job title. At Crowne Plaza we look for
people who are dynamic and passionate! People who excel in their role and help
our guests succeed too.
Crowne Plaza Dubai Marina will be the perfect location that completely
understands modern business travelers. Located in the cosmopolitan Dubai
Marina area, the ‎3,037 square-metre hotel is next to Dubai Marina Mall and
within walking distance of the picturesque pedestrian promenade, which borders
the waterway lined with vibrant cafes and restaurants.
With ‎280 stylish rooms and a convenient, prestigious location, you will find
Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable
leisure time; and will definitely enjoy a new hotel that has mastered the
balance between modernism of the business world and traditions of the Arabian
hospitality.
We have an exciting opportunity for you as Reservations Assistant to join
our enthusiastic team at Crowne Plaza Dubai Marina.
As a Reservations Assistant you are responsible to achieve best possible
results in terms of maximizing hotel 's occupancy by terms of getting and
inputting reservations. To ensure guests satisfaction and loyalty through
quality guest service considering of the brand standards and your role will
include key responsibilities such as:
* To download bookings from external reservation systems
* Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions
* To ensure all VIP and special requests are handled efficiently and accurately
* To have full knowledge of all rates, room types, overall hotel product and hotels primary competition
* To check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and fully documented
* Check the no show record as well as pending reservation
* Check the system on reservations for next two weeks and inform the sales team to fulfil sales leads accordingly
* Show complete product knowledge, understand rate structure and apply rate management
* Check on pending visa or expiring visa's which need to exit the country
The ideal candidate must ‎1 to ‎2 years of progressive work-related experience
in the same role in a ‎4 or ‎5 city hotel in Dubai and has strong capabilities
in handling technicality of revenue generating mediums & organizing, detail-
oriented and, with ability to work under pressure of deadlines and ever-
shifting priorities in a fast-paced environment. Also must be a team player,
have strong interpersonal skills, and work well independently as well as part
of a team, flexible attitude and ability to adapt to changing priorities and
business needs.
IHG is more than just a great place to stay; we are also one of UAE's best
employers. We are looking for exceptional people like you to greet the world
and be the spark that makes us even better.

We passionately believe that it's our people who have brought us to where we
are today and our people that will help us grow. We celebrate diversity every
day. We welcome guests from every background and corner of the world, so we
want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally,
geographically, and personally. As part of the IHG family with more than ‎6,000
hotels in over ‎100 countries, the world is your oyster
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in
the world. With more than ‎420 hotels in diverse locations globally Crowne
Plaza is the perfect base to connect on business, pleasure or a blend of both.
We've thoughtfully designed our spaces to encourage, support and celebrate
great connections. We're also big on meetings and events, a trusted and valued
partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection.
Designed for humans not nameless guests or colleagues. Still professional but
touches guests on an emotional level. Where colleagues take their initiative
and use their personality because they make a crucial difference in the
guest's experience. The role of every colleague at Crowne Plaza is to create
memorable emotional connections and the job of every leader is to create an
environment where that can happen. Lets Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.