Guest Services Assistant at Crowne Plaza Dubai Marina

What's your passion? Whether you're into dancing, diving, or dominoes at IHG
we're interested in YOU. We love people who apply the same amount of care and
passion to their jobs as they do their hobbies - people who help us create
great hotels guests love.
Crowne Plaza Dubai Marina is the perfect location that completely
understands modern business travelers. Located in the cosmopolitan Dubai
Marina area, the ‎3,037 square-metre hotel is next to Dubai Marina Mall and
within walking distance of the picturesque pedestrian promenade, which borders
the waterway lined with vibrant cafes and restaurants.
With ‎273 stylish rooms and a convenient, prestigious location, you will find
Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable
leisure time; and will definitely enjoy a new hotel that has mastered the
balance between modernism of the business world and traditions of the Arabian
hospitality.
We are currently recruiting for a full time Guest Services Assistant to
join our enthusiastic team at Crowne Plaza Dubai Marina.
As a Guest Services Assistant you are responsible to provide professional and
customer focused service to our guests, ensuring their stay will become a
memorable experience and your role will include key responsibilities such as:
* Provide prompt, courteous and efficient service to all guests
* Achieve a high level of customer satisfaction through personalized service from arrival till departure
* Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
* Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
* Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
* Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
* Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
* Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Ideally, you'll have a minimum of ‎1 to ‎2 years' experience in the similar role
in a four or five-star hotel or comparable industry, ability to demonstrate
working with and engaging teams from different cultures, strong verbal and
written communication skills along with being quality oriented with focus on
details, high performance standards, able to multi-task & meet deadlines and
technical proficiency in related software preferable.
At IHG we are committed to developing our team and managing our talent and
would encourage internal as well as external candidates to apply for any of
our vacancies.
We passionately believe that it's our people who have brought us to where we
are today and our people that will help us grow. We celebrate diversity every
day. We welcome guests from every background and corner of the world, so we
want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally,
geographically, and personally. As part of the IHG family with more than ‎6,000
hotels in over ‎100 countries, the world is your oyster.