Job Purpose
The primary role of the Import Documentation Executive is to effectively
handle the Import cycle activities at the counter.
Main Tasks and Responsibilities
Documentation Desk
* Core responsibility is to ensure all Import activities are timely and effectively managed with the Customers through Phone/ Email/ at Doc Counter.
* Act as a primary point of contact for customers having import related queries.
* Invoicing - Accurate invoicing capturing correct applicable local charges within the system - automated/ manual, as applicable.
* Manage any short landed shipments and customer's expectations when there are shipment delays.
* Manage customer complaints in accordance with documentation matters and ensure service failures are properly investigated and introduce remedies.
* Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.
* Detailed verification of documentation to ensure compliance with internal & statutory bodies' requirements.
* Internal coordination on change inquiries and issue resolution.
* Support the ad hoc tasks assigned by management.
Key interactions (Internal | External)
External: Customers | Surveyors | Vendors | Dubai Trade | Terminal.
Internal: Across the Departments | Overseas offices.
Education Requirements
Bachelor's Degree or qualified professional.
Language Requirements
Good command of Spoken and Written English.
Background and Experience
* Minimum 3-4 years' experience in the Container Shipping industry.
* Import Shipping Processes and Documentation working knowledge is a must.
* MS Office Application.
* Basic knowledge of geography and port operations.
Competencies and skills
* Team Player, strong interpersonal skills.
* Customer Service Orientated.
* Attention to detail, error free working.
* Work well under pressure in a fast-paced and professional environment.
* Flexible, willing approach to adjust to new Systems/ Processes, when applicable.
* Ability to draw conclusions and make recommendations based upon data analysis.
* Ability to multi-task and deal with and manage multiple stakeholders.
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