Groups Conference & Events Agent
A Groups Conference & Events Agent will serve as the main contact for room
group reservations at the hotel; and therefore, must offer an excellent
service and influence the Guest decision to stay at the property in
coordination with the GC&E team.
What will I be doing?
A Groups Conference & Events Agent will serve as the main contact for room
group reservations at the hotel. A Groups Conference & Events Agent is
responsible for offering excellent customer service, options, and other
solutions to meet Guest and customer needs. Specifically, a Groups Conference
& Events Agent will perform the following tasks to the highest standards:
* Perform other duties as directed by the Director of GC&E or Commercial Managers / Director.
* Assist with Sales operations as needed .
* Initiate and prepare reports as needed.
* Assist in other administrative duties as needed.
A Groups Conference & Events Agent will serve as the main contact for room
group reservations at the hotel and therefore, must offer an excellent service
and influence the Guest decision to stay at the property.
What will I be doing?
A Groups Conference & Events Agent will serve as the main contact for room
group reservations at the hotel. A Groups Conference & Events Agent is
responsible for offering excellent customer service, options, and other
solutions to meet Guest and customer needs. Specifically, a Groups Conference
& Events Agent will perform the following tasks to the highest standards:
* Handling all of the group inquiries through the system.
* Convert, quickly, inquiries into contracted business.
* Maintaining the system with accurate and efficient data .
* Respond, positively, to sales inquiries to develop future sales leads
* Identify sales leads, as appropriate
* Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
* Provide prompt and efficient service while maintaining the hotels brand standards
Groups and Events Coordinator A Groups and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time this arrives at the hotel with your event, work…
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