The Role
* Greetings and Welcoming Guests • Managing Reservations: Record and confirm reservation through calls and WhatsApp message. • Seating Arrangements: Allocate tables appropriately based on guest’s preferences and group size. • Ensure efficient table turnover. • Providing Information about the restaurant, Menus, Special, promotion. • Coordinating with Service Staff to ensure smooth service flow, relay special requests from guest to service staff. • Maintaining wait area, ensure the waiting area is clean, organized and inviting for guests. • Monitor guest wait times and provide updates as needed. • Handling guest concerns: address guests concern issues promptly and professionally. • Notify the manager or supervisor of any serious concerns. • Adhering to health and safety standards
Requirements
* High school diploma or equivalent. • Previous experience as Hostess in a Restaurant. • Excellent communication and interpersonal skills. • Ability to handle stressful situations with patience and composure. • Familiarity with reservation systems. • Neat and professional appearance. Nature of Job • Stand and walk for extended periods. • Work in a fast-paced, dynamic restaurant environment. • Shift-based work, including evenings, weekends, and holidays
About the company
Excelsior is a bespoke HR and recruitment consultancy, specialising in the
Security, Facilities Management, Education and Automotive sectors. Excelsior
provides a high quality, reliable and affordable solution to companies in
these sectors. Exciting opportunities and market insights will be regularly
posted on this page. If you are a talented individual looking for a change,
then our highly experienced Consultants are ready to match you with an
exciting new career opportunity.
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