CONTEXT
LVMH 's Beauty activities benefit from exceptional dynamism that relies on
both the longevity and development of key lines and on the boldness of new
creations.
The brands cultivate what makes them unique and is guaranteed to make them
stand out for their devotees in a highly competitive global market. The
success of the beauty division depends on finding the right balance between
major historic Houses such as Parfums Christian Dior, Parfums Givenchy, and
Guerlain, and strong potential brands like Benefit Cosmetics and Make Up For
Ever.
All are driven by the same values: a quest for excellence, creativity,
innovation, and perfect mastery of their image.
LVMH Beauty Middle East & Africa manages 8 different brands including Parfums
Christian Dior, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma,
Guerlain and Benefit Cosmetics.
LVMH Beauty Middle East & Africa oversees an area of 52 countries and 53
airports in the Middle East, Europe, Africa, and India with subsidiaries and
agents' structures.
YOUR MISSION
Your main assignment will be focused on the management of the UAE
Retailers/E-com orders of Guerlain
On top of that, a strong role is required in the animation of:
* The Basic order follow up with commercial
* The follow-up of POSM Dispatch
* The follow up of Launches dispatch as per the marketing plan
* The coordination with supply planning in terms of stock availability for basic & launches
MAIN RESPONSIBILITIES
The Customer Service will work on:
CUSTOMER SERVICE
* Being the interface between Commercial, Marketing and Warehouse/Transport
* Entering orders in the system, prepare all related documents and follow up ensuring proper delivery till the points of sale
* Ensuring excellent customer service to client in terms of Order Fulfilment and On Time delivery for basic and launches
OPERATIONS COSTS CONTROL
* Ensuring the complete dispatch of Saleable/POSM to prevent the stock leftovers
* Optimizing the order schedule to level the workload structure while complying the customer service requirements
* Clubbing of the orders and optimizing the number of shipments, hence leading to reduction in outbound cost
* Shipping documents preparation: Invoice/HS CODE SUMMARY/Certificate of Origin/ SASO as per the requirement of each country
PERFORMANCE DASHBOARD
* Analyzing Monthly Balanced Score Card to monitor performances versus yearly objectives
PROFILE
* Bachelor's degree and first successful professional experience in logistics, supply chain, transport, forecast or customer service are highly required
* Previous experiences in the cosmetic and/or luxury industry is a strong advantage
* Organized and detail-oriented, able to multitask by managing deadlines
* A dynamic and proactive personality, with strong communication skills
* Good knowledge of Microsoft Office Suite, and most particularly Excel
* Must be fluent in English. French and Arabic are a plus
Siemens Large Drives Applications (LDA) engineers and produces heavy-duty electrical drive systems for medium and high voltage ranges: MV & LV electrical motors, converters and generators. Additionally, we offer special large drives for ships, mines and rolling mills. Our digitalization expertise a…
Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We o…
### **Job Summary** To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with Dnata 's high service standards. The timely and efficient service provided …
**Job Description** 1\. Assist the Manager - Customer Experience in ensuring consistent and excellent levels of customer service. This will be achieved by ensuring that all orders received from customers are entered accurately into the system and processed through shipments from correct locations a…
Kitopi is the world's leading tech-powered multi-brand restaurant. With a mission to satisfy the world's appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in spa…
Company Description ** WHO IS AIR CHARTER SERVICE** Air Charter Service was established in 1990 in the basement of our Chairman 's home and today employs over 500 people globally, across different offices on six continents. We are not just the largest charter brokerage in the world, but also the…
Company Description ** WHO IS AIR CHARTER SERVICE** Air Charter Service was established in 1990 in the basement of our Chairman 's home and today employs over 500 people globally, across different offices on six continents. We are not just the largest charter brokerage in the world, but also the…
Alfa Laval Middle East and Africa has a strong ambition to become world-class in terms of service, quality and delivering superior customer experience. We offer a challenging, exciting, and rewarding position in a highly dynamic and interesting organization. We are looking for a determined and pass…
## **Job Description** Collaborating on innovation challenges, interacting with Industry leaders, attending cross-functional networking events and volunteering for community service activities. ## **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrac…
Wanted Customer Service Executive Silicon oasis Diploma to PG good communication skill Typing 25 to 30 wpm Food +Accomodation free Salary 2500 AED share your contact details for interview schedule