JOB SUMMARY / PURPOSE
To ensure the smooth operations of the Call Centre which is engaged to
understand the customer concern & to convey/transfer the same to the operation
team or relevant department. A customer service executive will act as a
liaison, provide product/services information, and resolve any emerging
problems that our customer might face with accuracy and efficiency. They must
be patient, empathetic, a problem solver, communicative, ensure excellent
service standards, respond efficiently to customer inquiries, and maintain
high customer satisfaction.
Responsibility:
* Always adhering to the call centre procedures and policies for all 800 lines - Inbound and Outbound (South, DSA, Assets & DuserveFM) calls.
* For professionally handle the customer call as per the company standard.
* For transfer of calls to specific departments depending on the client/customer's requirement.
* For appropriate use of the CAFM systems.
* To provide personalized customer service to the highest level.
* To prepare and circulate aging, monthly & daily reports to the Execution Team.
* Prepare various reports on service request, incidents & work orders for the execution team.
* Building customer's interest in the services and products offered by the company.
QUALIFICIATON: Higher School Secondary or Graduate
KNOWLEDGE, SKILL, AND ABILITY: Intermediate Knowledge of MS Office, Email
Communication, CAFM systems.
JOB SPECIFIC SKILL IF ANY: Soft Skills Communication, Intermediate
Knowledge of Email and Chat Communication.
Please submit your application only if you MEET the requirements. Interested
candidates may submit their CV, passport and visa copy citing their notice
period and salary expectations to [email protected]
Location: Dubai, UAE
**About GMG:** GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG 's investments span acr…
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