Assistant Resort Manager

Job Number ‎23165729
Job Category Golf, Fitness, & Entertainment
Location Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United
Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists with managing aspects of the pool and beach areas, including overall
maintenance, daily upkeep, cleanliness and the operation of cabana units.
Provides and models service behavior to guests and employees. Assists with
continually striving to improve guest and employee satisfaction and maximizing
the financial performance in areas of responsibility. Position works with
direct reports to carry out departmental strategies.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎1 year experience in the recreation/health club operations or related professional area.
OR
* ‎2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting with Recreation Operations
* Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
* Monitors quality, standards and meets the expectations of the customers on a daily basis.
* Demonstrates knowledge of job-relevant issues, products, systems, and processes.
* Schedules events, programs, and activities, as well as the work of others.
* Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
* Develops specific goals and plans to prioritize, organize, and accomplish work.
* Supports the management of outside vendors including water sports and scuba.
* Assists with managing group activities including sand painting, bon fires, and team building events.
* Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
* Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
* Assists with managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service
* Serves as a role model to demonstrate appropriate behaviors.
* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities
* Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
* Participates in the performance appraisal system process, giving feedback when needed.
* Coordinates training activities for employees in department.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global
community. We 've been a place to gather and connect since ‎1937. At Sheraton,
associates create a sense of belonging in more than ‎400 communities around the
world. We invite, we welcome, and we connect guests through engaging
experiences and thoughtful service. If you're a team player who is excited to
deliver a meaningful guest experience, we encourage you to explore your next
career opportunity with Sheraton. Join us on our mission to be 'The World's
Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio
of brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team, and become
the best version of you.