Events Planning Manager

؜ - ؜Dubai ؜ -

Job details

Job Number ‎23157510
Job Category Event Management
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay,
Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management


JOB SUMMARY


Responsible for preparing all event documentation and coordinates with Sales,
property departments and customer to ensure consistent, high level service
throughout pre-event, event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.


CANDIDATE PROFILE


Education and Experience
* High school diploma or GED; experienced (‎1 - ‎2 years of experience) in the event management or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least ‎1 year experience in the event management or related professional area required.


CORE WORK ACTIVITIES


Managing Event Logistics and Operations
* Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
* Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
* Adheres to all standards, policies, and procedures.
* Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
* Manages group room blocks and meeting space for average to large-sized assigned groups.
* Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
* Uses his/her judgment to integrate current trends in event management and event design.
* Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
* Participates in customer site inspections and assists with the sales process as necessary.
* Performs other duties as assigned to meet business needs.
* Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.


Ensuring and Providing Exceptional Customer Service
* Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
* Empowers employees to provide excellent customer service.
* Sets a positive example for guest relations.
* Coordinates and communicates event details both verbally and in writing to the customer and property operations.
* Makes presence known to customer at all times during this process.
* Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
* Follows up with customer post-event.
* Responds to and handles guest problems and complaints.
* Uses personal judgment and expertise to enhance the customer experience.
* Stays available to solve problems and/or suggest alternatives to previous arrangements.
* Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Interacts with guests to obtain feedback on product quality and service levels.
* Ensures hourly employees understand expectations and parameters for event activities.


Leading Event Management Teams
* Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
* Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
* Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).


Supporting and Coordinating with the Sales and Marketing Function
* Assists in the sales process and revenue forecasting for customer groups.
* Up-sells products and services throughout the event process.
* Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.


Conducting Human Resources Activities
* Reviews comment cards and guest satisfaction results with employees.
* Observes service behaviors of employees and provides feedback to individuals and/or managers.
* Assists in the development and implementation of corrective action plans.
* Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
* Works with the property staff and customers to address operational challenges associated with his/her group.
* Performs other duties as assigned to meet business needs.


Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.


Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
"Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-
thinking service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to an
amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists
of more than ‎100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you're happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand's
namesake and company founder, J.Willard Marriott. Our hotels offer a work
experience unlike any other, where you'll be part of a community and enjoy
true camaraderie with a diverse group of co-workers. JW creates opportunities
for training, development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on holistic
well-being. Treating guests exceptionally starts with the way we take care of
our associates. That's The JW Treatment™. In joining JW Marriott, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.

Job Summary

  • Advertiser: Marriott International, Inc
  • Announcement date: 31/08/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -
  • Email:

    Show email

More jobs like this

Dubai
25/04/2023

**Job Number** 23076665 **Job Category** Event Management **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Manage…

Dubai
08/02/2023

**Job Number** 23024562 **Job Category** Event Management **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Manage…

Dubai
24/11/2023

Summary * Proactively finding opportunities and leads for business growth by creating and maintaining your customer database * Achieving personal sales targets by converting leads into a business opportunity * Understanding client needs and providing a proposal which best suits their req…

Kuwait City
17/01/2023

Summary Grand Hyatt Kuwait is looking for a passionate, dynamic and hardworking professional who enjoys leading, motivating and driving the events function of the largest conference and convention hotel in Kuwait. The hotel will feature 302 luxury rooms and suites, four world class F&B venues and t…

Dubai
29/06/2022

Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Events Wedding Coordinator is responsible to assist operationally and administratively in the achievement of department's pre-determined sales and revenue targets. Qualifications Ideally w…

Dubai
20/12/2022

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To meet and exceed events and sales targets set in the monthly and yearly foreca…

Dubai
20/12/2022

Summary To meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel's revenues and profits across all revenue streams specifically rooms, food & beverage and events operating departments. To plan organize and deliver outstanding proposa…

Dubai
13/02/2023

Summary * You will be responsible for executing and handling group and banquet business so that the hotel room nights and revenue targets are met, and banquet facilities are utilized to maximize revenue whilst ensuring customer satisfaction with all functions booked. Qualifications * Ideally wi…

Dubai
13/10/2023

Summary * Develop and maintain close working relationship with operational departments * To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures. * To develop an organized and efficien…

Abu Dhabi
01/06/2023

**Job Number** 23099846 **Job Category** Food and Beverage & Culinary **Location** W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management …

اللغة: العربيّة