Standards Quality and Procedures Supervisor

Job Purpose: dnata is one of the world's largest air services providers
offering ground handling, cargo, travel, and flight catering services across
five continents. We operate in ‎38 countries and ‎136 airports globally. As a
Standards Quality and Procedures Supervisor, you will be responsible to manage
and implement Standard operating procedures (SOPs) and work instructions,
corporate Integrated Management System (IMS), regulatory and industry
standards across all areas of Airside operations, Cargo Operations and all
related maintenance warehouses at DWC Job Outline: - Formulates standard
operating procedure and work instructions to be reviewed with the Department
Manager and uploaded in dnatas document control management system for approval
and publication. - Monitors Airlines service levels performance on a regular
basis and recommends changes in the process for improvements wherever
necessary. - Prepares statistical reports on departmental performances and
provides recommendations to assist senior management in the decision making
process. - Identifies the root cause of non-conformance raised by internal and
external audits to be provided to the Department anagers for their follow-up
and action. - Contributes to the identification of opportunities for
continuous improvement of systems, processes and practices resulting in cost
reduction and productivity improvement. Specific Accountabilities - Prepares
and maintains the documents required for the Standards (such as ISO9001,
ISO14001 and OHSAS ‎18001) to provide the required support for dnata Airport
Operation Integrated Management System (IMS). - Keeps all information on the
departments SharePoint site up to date and relevant. - Assist Department
Manager in investigating service shortfalls and provide recommendations for
corrective actions. - Respond to customers? feedback through Salesforce within
agreed KPI after obtaining approval from the Department Manager. - In
coordination with dnata?s Airport Operations Quality Assurance Department
represent the department during ISAGO and Airlines Audits. Takes corrective
and preventive measures for the non-conformances (if any) raised during these
audits. - Ensures that departments comply with all relevant safety, quality
and environmental management policies, procedures and controls to ensure a
healthy and safe work environment. - Liaises with Authorities such as Customs,
Police and Dubai Airports on the process improvements or changes and that
these are documented and communicated to relevant staff for implementation.
Qualifications & Experience: To Qualify for the role, you must meet the below
requirements. - Bachelor's degree in Commerce - ‎2-‎4 years relevant experience
in an airline or a ground handling company in writing procedures. - Mandatory
and Regulatory courses in line with dnata Learning Path. (Line Manager to
mention the details while advertising for the role) - Able to prepare complex
or tailored documents or reports based on information gathered and analysed
from a variety of sources. - Knowledge in statistical methods and ability to
analyse trends. - Exposure in undertaking audits. - English Level ‎5 with good
presentation skills. - Strong IT systems knowledge should be able to use
complex work-specific applications and tools. - Proficient Quality Orientation
Skills - Safety Awareness
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.