Standards Quality and Procedures Supervisor

Job Purpose: JOB PURPOSE: To manage and implement Standard operating
procedures (SOPs) and work instructions based on airline customers
requirements, corporate Integrated Management System (IMS), regulatory and
industry standards across all areas of Airside operations and passenger
services at DWC JOB ACCOUNTABILITIES : • Formulates standard operating
procedure and work instructions to be reviewed with the Department Manager and
uploaded in dnata's document control management system for approval and
publication. • Monitors Airlines service levels performance on a regular basis
and recommends changes in the process for improvements wherever necessary. •
Prepares statistical reports on departmental performances and provides
recommendations to assist senior management in the decision making process. •
Identifies the root cause of non-conformance raised by internal and external
audits to be provided to the Department Managers for their follow-up and
action. • Contributes to the identification of opportunities for continuous
improvement of systems, processes and practices resulting in cost reduction
and productivity improvement. SPECIFIC ACCOUNTABILITIES : • Prepares and
maintains the documents required for the Standards (such as ISO9001, ISO14001
and OHSAS ‎18001) to provide the required support for dnata Airport Operation
Integrated Management System (IMS). • Keeps all information on the
department's SharePoint site up to date and relevant. • Assist Department
Manager in investigating service shortfalls and provide recommendations for
corrective actions. • Respond to customers' feedback through Salesforce within
agreed KPI after obtaining approval from the Department Manager. • In
coordination with dnata's Airport Operations Quality Assurance Department
represent the department during ISAGO and Airlines Audits. Takes corrective
and preventive measures for the non-conformances (if any) raised during these
audits. • Ensures that departments comply with all relevant safety, quality
and environmental management policies, procedures and controls to ensure a
healthy and safe work environment. • Liaises with Authorities such as Customs,
Police and Dubai Airports on the process improvements or changes and that
these are documented and communicated to relevant staff for implementation.
Qualifications & Experience: QUALIFICATION: Bachelor's degree in Commerce
EXPERIENCE: ‎2-‎4 years relevant experience in an airline or a ground handling
company in writing procedures. KNOWLEDGE / SKILLS: • Mandatory and Regulatory
courses in line with dnata Learning Path. (Line Manager to mention the details
while advertising for the role) • English level ‎5 • Able to prepare complex or
tailored documents or reports based on information gathered and analysed from
a variety of sources. • Knowledge in statistical methods and ability to
analyse trends. • Exposure in undertaking audits. • English Level ‎5 with good
presentation skills. • Strong IT systems knowledge should be able to use
complex work-specific applications and tools. • Proficient Quality Orientation
Skills • Safety Awareness
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.