The IT Associate works to ensure a smooth operational technology environment
through proactive engagement with our staff as requirements, issues or
problems arise. The IT Associate will be a part of an integrated global team
providing quality guidance and support to colleagues locally and across the
APCO network. The role offers extensive on-the-job learning opportunities and
you will be working with the very latest hardware and collaboration
technologies.
Primary Responsibilities:
* Help desk support for regional and global users both in-person and remotely, working with the global service desk team and ensuring cases are updated and repeating issues are addressed effectively.
* Perform hands on support, both preventative and remedial for all company technologies, mobile devices, applications, cloud services, conferencing rooms and peripherals or other technologies as required.
* Engage service providers and vendors in logging support or service tickets as required or assigned.
* Participate in projects to improve service provision, performance or to resolve an ongoing requirement.
Other responsibilities as assigned.
*
The most important qualities for success in this role are:
* A genuine interest in technology.
* Determination, adaptability, independence and the ability to "find" work.
* Effective prioritization and organizational skills
* Empathetic communication skills
Demonstrable ability in troubleshooting complex issues, research, analysis and
critical thinking
*
Qualifications:
* BA/BS or Technical degree in Information Technology related field is highly desirable
COMPTIA A+ and/or Network+, Microsoft certification (MTA, MCP, MCITP, MCSE) or
JAMF certification highly desirable.
*
Required Knowledge/Experience:
* 1-2 years of relevant experience, ideally with a professional services firm.
* Experience in Tier 3 or Tier 2 helpdesk support
* Supporting PC and Mac hardware, peripherals and networking technologies.
* Hardware and software troubleshooting techniques, tools and utilities
* Windows, MacOS, IOS and their cloud management platforms e.g. InTune
* Experience with managing MacOS and IOS devices with JAMF Pro.
* Office365 or other business productivity
* suite administration experience
* Experience supporting Zoom and Teams for remote users, and an understanding of conference room AV technology.
* Experience working consistently within a call tracking system (e.g. Freshservice), assigning, updating and closing tickets in a reliable manner
Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East, Africa and Asia. APCO combines a global perspective with local expertise to help clients around th…
Role x You: The role of the IT Support Associate is to ensure the smooth operation of the systems that are used by staff, freelancers and independent contractors. You will be expected to provide timely, courteous and professional service to all end users at all times. You will also be expected to h…
Location Dubai **Procurement Support - Associate ** When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte Middle East. You'll understand that Deloitte is a Tier…
**Auto req ID:** 276300BR ## **Job Description** Job Description : Main Purpose * Ensure smooth operation of the dispatch function, as well as the collection of delivery KPIs Accountabilities * Ensure orders are properly transferred * Update KPI reports with dispatched Delivery CRs i…
Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved. **Secure our Nation, Ignite your Future** ManTech is seeking a motivated, career and customer-orie…
**Responsibilities** Main Purpose: • Ensure smooth operation of the dispatch function, as well as the collection of delivery KPIs Accountabilities * Ensure orders are properly transferred * Update KPI reports with dispatched Delivery CRs information * Meet with assigned Delivery Drivers and b…
**Responsibilities** Job Description : Main Purpose Ensure smooth operation of the dispatch function, as well as the collection of delivery KPIs Accountabilities Ensure orders are properly transferred Update KPI reports with dispatched Delivery CRs information Meet with assigned Deli…
**What You 'll Be Working On:** **Customer Support (50%)** * Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support * Review ticket responses to meet quality standards and improve current processes where ne…
Location Dubai **Information Technology | IT Procurement Support - Associate (National)** When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte Middle East. You…
**Auto req ID:** 279930BR ## **Job Description** Job Description : Main Purpose Ensure smooth operation of the dispatch function, as well as the collection of delivery KPIs Accountabilities Ensure orders are properly transferred Update KPI reports with dispatched Delivery CRs informati…