IT Support Associate

؜ - ؜Dubai ؜ -

Job details

The IT Associate works to ensure a smooth operational technology environment
through proactive engagement with our staff as requirements, issues or
problems arise. The IT Associate will be a part of an integrated global team
providing quality guidance and support to colleagues locally and across the
APCO network. The role offers extensive on-the-job learning opportunities and
you will be working with the very latest hardware and collaboration
technologies.
Primary Responsibilities:
* Help desk support for regional and global users both in-person and remotely, working with the global service desk team and ensuring cases are updated and repeating issues are addressed effectively.
* Perform hands on support, both preventative and remedial for all company technologies, mobile devices, applications, cloud services, conferencing rooms and peripherals or other technologies as required.
* Engage service providers and vendors in logging support or service tickets as required or assigned.
* Participate in projects to improve service provision, performance or to resolve an ongoing requirement.
Other responsibilities as assigned.
*
The most important qualities for success in this role are:
* A genuine interest in technology.
* Determination, adaptability, independence and the ability to "find" work.
* Effective prioritization and organizational skills
* Empathetic communication skills
Demonstrable ability in troubleshooting complex issues, research, analysis and
critical thinking
*
Qualifications:
* BA/BS or Technical degree in Information Technology related field is highly desirable
COMPTIA A+ and/or Network+, Microsoft certification (MTA, MCP, MCITP, MCSE) or
JAMF certification highly desirable.
*
Required Knowledge/Experience:
* ‎1-‎2 years of relevant experience, ideally with a professional services firm.
* Experience in Tier ‎3 or Tier ‎2 helpdesk support
* Supporting PC and Mac hardware, peripherals and networking technologies.
* Hardware and software troubleshooting techniques, tools and utilities
* Windows, MacOS, IOS and their cloud management platforms e.g. InTune
* Experience with managing MacOS and IOS devices with JAMF Pro.
* Office365 or other business productivity
* suite administration experience
* Experience supporting Zoom and Teams for remote users, and an understanding of conference room AV technology.
* Experience working consistently within a call tracking system (e.g. Freshservice), assigning, updating and closing tickets in a reliable manner

Job Summary

  • Advertiser: APCO Worldwide
  • Announcement date: 28/08/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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اللغة: العربيّة