Manager, Client Consulting (Digital)

Company Description

Visa is a world leader in digital payments, facilitating more than ‎215 billion
payments transactions between consumers, merchants, financial institutions and
government entities across more than ‎200 countries and territories each year.
Our mission is to connect the world through the most innovative, convenient,
reliable and secure payments network, enabling individuals, businesses and
economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your
growth is priority, your identity is embraced, and the work you do matters. We
believe that economies that include everyone everywhere, uplift everyone
everywhere. Your work will have a direct impact on billions of people around
the world - helping unlock financial access to enable the future of money
movement.
Join Visa: A Network Working for Everyone.

Job Description

The Visa Digital Consulting Manager will support the VCA Digital Service line
by providing digital consulting support and projects to VISA's key clients
across MENA markets. The main objective of the role is to help deepen client
relationships and optimize client performance by helping them design and
assess their digital strategy, implement initiatives around their digital
channels and in general capture the full potential from customers engaging on
digital channels..
Principal Responsibilities/Key Results Area
The Digital Manager, will support the delivery of digital offerings to our
clients in the sphere of Digital Strategy, Digital Acquisition, Digital
Spending, Digital Experience Design and Optimization including but not limited
to the following:
* Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA 's key clients
* Support in the development of project pitches and secure new consulting assignments with clients, as well as "re-engagements opportunities" via a consultative sales approach in focus markets under the guidance of the Digital consulting lead
* Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision and project delivery). Work closely with other VISA groups, including Product, Marketing etc., to ensure a seamless Consulting experience in the countries of focus
* Where appropriate, support work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions
* Support thought leadership and knowledge sharing regarding digital themes and the future of payments
* Support the overall strategy and growth for the Digital Service Line
This is a hybrid position. Hybrid employees can alternate time between both
remote and office. Employees in hybrid roles are expected to work from the
office ‎2-‎3 set days a week (determined by leadership/site), with a general
guidepost of being in the office ‎50% or more of the time based on business
needs.

Qualifications

A well-qualified candidate will have broad and deep expertise in Digital with
primary focus - but not limited to - digital strategy and transformation,
digital acquisition, knowledge of digital payments and digital channels. Key
elements to assess his/her candidacy will include expertise on the following
topics:
* Business needs of issuers, acquirers and merchants in Digital, e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, mobile money, etc.
* Best practices to meet customer needs across the customer lifecycle and in terms of digital channels engagement
* Industry trends, such as evolving economics of payments, increasing digitalization and development of digital channels, emerging of ecosystems, increasing use of advanced analytics and other technologies in payments, changing regulatory environment, adoption of open banking globally, etc.
* Fintech & Digital native players, including where they play across the value chain of banking (and payments specifically) and their relative strengths and weaknesses vs. competitors
* Bachelor's degree or equivalent. Master's degree preferred.
* ‎3-‎5 years of solid experience in the following areas: customers acquisition on digital channels, digital transformation, digital channels development and optimization, digital marketing, digital strategy
* Strong facilitation skills
* Experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.
* Deep consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
* Highly analytical with advanced PowerPoint skills and Excel skills.
* Superior project management skills. Fluent communicator.
* Must have financial acumen and commercial awareness skills.
* Results driven, flexible and both internally and externally customer focused.
* Able to travel frequently and work on client site for extended periods across MENA.
* Self-motivated and able to use own initiative with limited direction.
* Strong teamwork and collaboration skills with the ability to work effectively with inter- disciplinary groups.
* Ability to work in a multi-cultural environment.
* Fluency in English mandatory

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal
histories in a manner consistent with EEOC guidelines and applicable local
law.