CUSTOMER SALES AND SERVICE AGENT

Job Purpose: To provide the highest level of service in order to sell Emirates
products such as air tickets, cargo products and solutions with an aim to
improve the customer experience and increase company revenue. Job Outline: -
Ensure the highest standard of customer service is provided to Emirates
customers, provide them with details on Emirates tariff fares and actively
issue online tickets and sell related products. - Issue Emirates tickets to
customers ensuring that all necessary airline rules and regulations are
incorporated and that the customer request is met in order to provide them
with excellent service. Highlight to customers the legal requirements covering
their journey such as passport, visa & health requirements and other details
such as check-in place and time. - Actively enhance Emirates revenue earnings
by providing options to customer on all products and services such as Skywards
membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. -
Actively be involved in suggesting new ideas and providing recommendations on
the improvement of the service provided, thereby increasing revenue and
ensuring Emirates success as a market leading airline. - Ensure that all
necessary ticket related documentation is filed, time tables updated,
brochures, sale and promotional material is properly displayed on individual
counters providing various options to the customer which will assist in
increasing sales. (Reservations and Ticketing Offices only). - Support the
Customer Sales & Service Team Leader on closing the end of day sales and
banking monies received. Whenever possible create a database of all potential
customers and develop a personal relation ship with them by giving occasional
calls and informing them of new services provided, there by the customer
always contacts the Agent for their travel needs. Reservations and Ticketing
Offices only. Cargo: - Respond to queries from customers and agents in
relation to the import and export of Cargo, from the point of quotation
through to reservation. Provide system support to customers to enable them to
self-service their requirements on our website. - Follow up on quotes given to
customers and agents to consistently look at opportunities to increase the
tonnage and maximize revenue. Keep customers and/or agents notified on the
status of their shipment.
Qualifications & Experience: ‎10 Years schooling or equivalent Customer
Service.Call Centre : ‎1+ Year Excellent interpersonal, telephone and customer
service skills. Ability to work in a busy sales team environment. PC based
skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
Knowledge of contact centre and airline industry procedures and methodology.
Standard Fares and ticketing courses, Skywards and MARS reservations systems
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.