Middle East Service Delivery Manager is responsible for the definition,
establishment and execution of the service delivery strategy and providing
service delivery leadership across Middle East. Service Delivery Manager's
goal is to ensure customer satisfaction, problem resolution, revenue
generation, process improvement, optimization, simplification and compliance
to laws and regulations through the coordination of resources and efforts
among and between multiple customer and GEHC functions/teams.
Key Responsibilities
* Definition and execution of the ME Service Delivery Strategy
* Leading service delivery team to deliver excellence in "wing to wing" service processes focused on customer needs, process standards, quality and productivity in alignment with LCT leadership
* Driving Customer Service Center Processes, Customer Experience and Customer Problem/Complaint Escalation Processes and Programs, Quality and Compliance Programs, Capacity and Workforce Planning Initiatives, Field Efficiency improvement programs, Service Tool Management Processes
* Working with the LCT Channel Partners to set up sustainable service delivery structures, resourcing, and capacity building to provide corresponding service to indirect customers.
* Operationalizing the indirect service support teams for the LCT
* Coordinating S-Max deployment in the zone together with EMEA and Emerging Markets S-Max teams.
* Driving establishment of the required operational processes and infrastructure, and leading digitization in alignment with Emerging Markets Service Team
* Monitoring and improvement of key service performance indicators
* Ensuring compliance to quality and regulatory requirements
* Driving projects for service delivery performance improvement
* Monitoring and improvement of service delivery productivity
* Optimizing the utilization of service resources
* Driving resource, capacity and capability development and alignment strategies
Qualifications:
* Bachelor 's Degree
* 5 years of Operational or Program Management Experience in service, technology or operations, preferably in Healthcare Business
* Minimum 10 years of progressive work experience in business environment
* Being process-oriented
* Strong analytical and quantitative skills
* Experience on statistical and/or data management tools
* Excellent verbal, written, and communication skills
* Demonstrated ability to motivate others and achieve results
* Change agent with strong credibility and influence in the organization
* Customer-focused in defining quality and establishing priorities
* Proficient in the soft skills necessary to be an effective program manager
* Proven leadership and effective decision-making capabilities
* Ability to monitor and manage critical path elements of consolidated projects
* Ability to make executive level presentations (internal and external)
* Demonstrated experience in leading multicultural and remote teams
Preferred Qualifications:
* Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
* Knowledge of ISO 13485 and CE Mark requirements
Relocation Assistance Provided: No
Long Description: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which inc…
Job Type: Permanent Job Role: Technical Job Location: Dubai Job Posted on: Jan 29, 2021 Department: Managed Services Qualification: B. E / Equivalent Qualifications Experience:13 to 15 years Reporting to: Head - Service Delivery Responsibilities: The Delivery Consultant is responsible for: * Expe…
**Service Delivery Manager** ** Would you like the opportunity to develop your career with a global energy company?** ** Do you enjoy contributing to business growth?** ** Be part of a team that keeps moving** Our Oilfield Services business provides intelligent, connected technologies t…
Details Required Experience 10+ years Department Software Development and Testing Career LevelManager Position Location Cairo Skills Communication customer service Requirements and responsibilities # **Service Delivery Manager Responsibilities:** * Maintaining positive relationships with custome…
: Are you a problem solver, explorer, and knowledge seeker - always asking, "What if?" If so, then you may be the new team member we're looking for. Because at SAS, your curiosity matters - whether you're developing algorithms, creating customer experiences or answering critical questions. Curiosit…
**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lea…
Overview: To be responsible for delivery of all high value and in-scope contracted services directly to one or more clients. Works closely with the Account Manager, Project Manager and Capability Managers, service lines, offerings, and Lines of Business (LOB). Responsibilities: * Develops and nur…
**Injazat, a G42 company** , empowers organizations to optimize their business goals utilizing cloud and emerging technology solutions (Digital Transformation, Cloud, and Cyber Security.), by co-creating transformational digital platforms and services through public-private partnerships (PPP). Part…
Service Delivery Manager-22000DIK **Applicants are required to read, write, and speak the following languages** **:** English **Preferred Qualifications** To manage and develop the Managed Cloud Services (MCS) relationship with designated account(s) throughout the engagement against the contr…
DESCRIPTION Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvem…