Service Delivery Manager

؜ - ؜Cairo ؜ -

Job details

Details
Required Experience ‎10+ years
Department Software Development and Testing
Career LevelManager
Position Location Cairo
Skills
Communication
customer service
Requirements and responsibilities


Service Delivery Manager Responsibilities:



  • Maintaining positive relationships with customers.

  • Identifying customer needs and overseeing service delivery within the business context.

  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

  • Managing finances and budgets.

  • Determining ways to reduce costs without sacrificing customer satisfaction.

  • Assessing customer feedback and using your creativity to establish, improve, and refine services.

  • Remaining organized and meeting deadlines.

  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.


Service Delivery Manager Requirements:



  • A bachelor's degree in a business-related field.

  • Experience in customer service, leadership, and logistics may be advantageous.

  • Good computer skills and the ability to use business support software.

  • Strong customer service, project management, and quality control skills.

  • Good resource planning skills.

  • Excellent leadership and customer service skills.

  • Strong teamwork skills and attention to detail.

Job Summary

  • Advertiser: FlairsTech
  • Announcement date: 02/07/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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