Supply Chain Customer Coordinator - L'Occitane (UAE...

INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury
experiences in the Middle East. The Group, in its endeavour to excel as a
hybrid retailer, has reinforced its distribution and marketing services with a
portfolio of eight owned brands and over ‎300 international brands in the
luxury, beauty, fashion, and art de vivre categories. More recently, the Group
expanded its expertise into new categories of luxury watches, jewellery, and
eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it
constantly reinventing itself or focusing on innovation to provide luxury
experiences at over ‎750+ experiential retail stores, online and through mobile
apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for ‎14,000 skilled and talented professionals
across seven countries, whose cohesive efforts have resulted in the Group
being ranked third in the Middle East and first in Saudi Arabia as a Great
Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse",
which is not just an innovation hub, but also an incubator space and
accelerator for start-ups and small businesses in the region and
internationally. This is just one of the several initiatives taken by the
Group to reinvent itself, catalysed by forward thinking and future-proofing.
The Group has also been embedding sustainability at the core of its business
strategy with a clear commitment towards people, partners and the planet, and
by being a member of the United Nations Global Compact Community and signatory
of the Women's Empowerment Principles.

What you'll be doing
The Customer Service Coordinator will lead on our distribution sales orders
ensuring a accurate downstream fill rates. The scope includes all activities
related to our distribution-to-market supply operations.
* Process the Purchase Orders in RMS
* Screen received invoices from Supplier, to check prices and create new items in system
* Coordinate with Warehouse team to receive the shipment and release on system as per business needs, this also may require coordinating with supplier to ensure delivery is happening on time
* Report and send claims to the Brand Team/Supplier of excess or shortage in shipments, and follow up on Credit Notes if needed
* Report damaged items/returns to the Brand team/Supplier and follow up on actions (arrange for destruction, follow up on Credit Notes if needed
* PO Cleansing
* Update of Item Statuses
* Consolidate several Orders to Commercial team for screening and ensure the data is
reflected properly.
* Screen the ordered items once instruction received from Commercial, ensuring all the items in the Order are registered in ECOSMA (for KSA) and MOH (for KWT). The same is applicable for non-sellable items that we ship to KSA
* Maintain shipment tracker report, that includes each order logged in the system and the status of this order
* Provide shipment Instructions to logistics and warehouse (e.g packing instructions),
coordinating with them for the delivery requirement
* Monitor outbound shipments and oversee shipment status database, ensuring orders are dispatched and delivered within the standard timeline by coordinating with warehouse and traffic team, and proposing action on flagged deliveries
* Track drop shipments if applicable to the Business Unit.
* Manage Customer Claims against damages, shortages and excess quantities. This requires
obtaining the required details for investigation and coordinating with
warehouse.
* Coordinate with accounts for general payment and escalating issues especially on issues concerning credit/debit notes, general and advance payments, etc
* Updating commercial, sales and marketing team of the delivery status of orders
* Respond to retailer requests and inquiries related to delivery updates
* Customer and Supplier Creation, by obtaining customer / supplier details, securing approval from finance and sending the request to MDM
* Prepare fill rate report, consolidating the sales orders of all BF brands and prepare a
summary report of fill rates in terms of quantities and values
* Price updates, log requests for price updates
* Log requests for item ranging
* Generate sales order report and share with Commercial team upon request
* Support the store team at time of stock count and do the needful in system
* Log Marketing and commercial requests for promotion in system
* Purchase Orders processing in RMS
* Print drop shipment invoices, credit and debit notes and share with retailers
* Place order of Arabic Stickers & Over Labels
* Log requests for RTV
* Create Promotions on RMS/RPM

We are seeking an individual with advanced Excel proficiency and exceptional
communication abilities.

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and
Perspectives to truly Inspire, Exhilarate and Delight our customers. At
Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We
ensure equal opportunity for all our applicants without regard to gender, age,
race, religion, national origin or disability status.