Staff Shop Supervisor

Job Purpose: JOB PURPOSE To supervise the day to day shop floor operation of
the Emirates Staff Shop located at the CBC. To ensure that a suitable level of
service is provided to customers through the standards set in the shop for
product, display, merchandising, housekeeping. JOB ACCOUNTABILITIES LINKED TO
OBJECTIVE AREAS - The role holder will assist the DFOS with regards to
supplier / product selection by making recommendations to DFOS with regards to
assortment of product to meet customer expectations. - To control stock
movements both incoming and outgoing from EKFK, ensuring the correct
quantity/specifications are delivered and monitoring the timely delivery of
all products. In line with the growth of the airline to forecast and adjust
stock requirements to ensure the optimal stock holding level. - To ensure that
goods are receipted and received in good condition ensuring an adequate audit
trail is maintained to enable EK to track and reconcile stock. - The role
holder is responsible for the visual look and feel of the shop, including
product display and layout of the unit - The role holder is responsible for
the enforcement and maintenance of a suitable housekeeping standard in the
unit ensuring that fixtures / fittings and physical stock presentation are
optimised. - The role holder is a key link in promoting the sales to our
customer base of cabin crew (and other EK staff). - The position is
responsible for devising and recommending promotions to DFOS including PWP,
GWP, Bog offs and other incentives. - To monitor, evaluate and report product
defects with a view to identifying poor quality trends, and accurately
determining the cause of potential problems. Where the cause is external the
jobholder will take appropriate action with supplier to remedy problem and
avert future reoccurrence. To actively seek and obtain customer feedback and
manage customer complaints. - Understand and apply the IFS Quality Policy
Statement enthusiastically to fully satisfy our customers first time every
time.
Qualifications & Experience: MINIMUM
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Qualifications: Degree or Honours
(‎12+‎3 or equivalent) Experience: Commercial/Sales/ Other ‎5+ Years
Knowledge/Skills: - Experience within a retail / sales environment or
equivalent. - Knowledge of Retail sales at a supervisory level - Advanced
knowledge of standard Microsoft packages MS Word, Databases, Excel, PowerPoint
and E-Mail. Safety Sensitive Role: No Leadership Role: Yes
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.