Operations Manager

What to Expect
As the Operations Manager, you will report to the Market Leader in your
country and will be responsible for the seamless execution of Sales and
Delivery Operations in your country. You will be responsible for developing,
leading and driving critical business operations in a high growth and fast
paced environment, taking on complex business challenges and setting targets
that align with the strategic vision for Tesla. You possess a rare combination
of mental agility, analytical thinking, hands-on problem solving, and a
customer-service mindset. You will own the implementation and management of
efficient end-to-end processes to ensure smooth execution of sales and all
deliveries that adhere to defined performance indicators, including but not
limited to net deliveries, minimizing vehicle dwell, maximizing yield, costs
per delivery, customer satisfaction and transactional accuracy. The Operations
Manager is a critical member of the leadership team and will work cross-
functionally with supporting departments to serve as the beacon of operational
excellence in the market.
What You'll Do
* Define the optimal operational strategy that will enable growth in your market, in partnership with your Market Leader
* Be the expert and leader of the end-to-end operations and systems for the entire market from order placed to car delivered, and of all local specifications
* Design operations in your market that will: Minimize vehicle dwell and yield loss, drive speed of execution of pre-delivery activities, optimize vehicle and customer readiness, and deliver excellent customer experience
* Manage the overall business plan by working with other departments. Facilitate team and partner meetings regularly and effectively.
* Develop and drive strategic decisions for the Operations organization to meet current and future business demands, whilst setting the standards for coordinators/specialists in your market
* Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required, to quickly address any negative trends or issues
* Participate in strategic planning with Market Lead, HQ EMEA and stakeholders to ensure targets are correct, achieved or exceeded
* Drive continuous improvements to facilitate exceptional team output and customer service by partnering with sales teams on strategic execution.
* Champion safety, efficiency, quality, and overall excellence in all your actions and decisions.
* Analyze, develop, and improve processes related to logistics, vehicle registration, fleet management, finance/collections, vehicle delivery, and all other required documentation and operational processes in your market
* Build strong working relationships with the Sales Program Manager and other Sales & Delivery leaders in your market to capitalize on growth opportunities
* Build a team of top talent and mentor the next generation of Tesla leaders
What You'll Bring
* Significant managerial experience in Operations with proven track record of meeting and exceeding targets and goals.
* Self-starter who possesses exceptional time management skills and has great attention to detail
* Strong ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
* Ability to communicate relevant information to all levels of the organization
* Passionate dedication and ethical approach to sales management and operations.
* Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with.
* Great analytical skills and the ability to convert findings into practice
* Strong team-player, driven and passionate about Tesla's mission
* Excellent relationship management and communication skills, both oral and written
* Solid knowledge of business appropriate financial options and incentives
* Fluency in English and Local language required.
* Valid driver's license