Operations Manager

Kitopi is the world's leading tech-powered multi-brand restaurant. With a
mission to satisfy the world's appetite, Kitopi operates a portfolio of both
invested and franchised F&B brands, serving as enablers in the food market by
helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January ‎2018, Kitopi has grown to become one of the
greatest success stories in the cloud kitchen and food tech space. In July
‎2021, Kitopi announced its $‎415 million Series C funding round, led by the
world's largest technology-focused investment fund, Softbank Group Corp's
Vision Fund ‎2. This investment catapulted Kitopi to the prestigious Unicorn
status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi's growth has been largely fueled by
its innovative and scalable software solutions. Kitopi's kitchens are powered
by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite
of applications that optimizes cloud kitchen operations in real-time. As part
of its growth roadmap, technological innovation, data science, artificial
intelligence, and robotics will take center stage as Kitopi continues to
reinvent the food industry as we know it today.

With over ‎4,000 employees, Kitopi currently operates ‎200+ locations across the
UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow,
Poland, its robotics hub in Denmark, and its global customer experience center
in Dubai, UAE.

What You'll Do

• Outlet team


• Achieving budgets and targets


• Writing and maintaining SOPs


• Menu development


• Staff scheduling and checking attendance


• Attendance reporting


• Petty cash management and reporting


• Day-to-day management (‎80% of the time in outlets)


• Coaching and development


• o Customer service


• o Selling


• Ensuring agreed outlet standards are met:


• o Product availability and food wastage


• o Merchandising and labelling


• o Hygiene and food safety


• o Cleanliness


• o Drink preparation


• o Food preparation


• o Delivery preparation


• o Payment and cash handling


• Product ordering


• Inventory management


• Equipment servicing and maintenance


• Supervising events


• New outlet site sourcing


• Recruitment


• Competitor analysis


• Staff liaison (in conjunction with HR)


• 
  Cloud kitchen relationships


• Checking food and beverages are made to brand standard


• Equipment servicing and maintenance (TBC)


• Supply chain


• Managing collection and delivery from food suppliers


• Cash delivery to Head Office

What Are We Looking For?

• ‎6+ years ' experience managing groups of outlets for a leading coffee or casual dining brand in the UAE or the other GCC countries


• Experience of managing:


• o Outlet teams


• o Cloud kitchen relationships


• o Supply chain including planning, ordering, collection, delivery, receiving


• Ability to coach and develop junior members of staff in customer service and selling


• Strong attention to detail skill


• Ability to work under pressure with strong time-management


• Excellent written and spoken English


• Proficient, multi-seniority communicator


• Passion for food and beverage


• Experience of writing Standard Operating Procedures (SOPs)


• New outlet opening experience


• UAE driving licence - own car required
  Recruitment Process and Timeline
  First, you apply and let our recruiters review your profile. After reviewing,
  you will receive a link to book a meeting with a recruiter at your convenience
  to share more about yourself and for us to get to know you better. If you have
  been shortlisted, you will have the opportunity to meet our hiring managers.
  Depending on the scope of the role and the function, you may need to attend
  ‎2-‎3 rounds (which might include case study, role-play, trial, or live coding -
  this will be communicated to you in the initial conversation). Upon successful
  completion, your recruiter will get in touch with you to discuss the offer. We
  aim to take you through this process within ‎2-‎3 weeks.
  
  Benefits
  - Extensive learning opportunities - we offer many hard and soft skills
  training to help you improve and challenge yourself


• You'll be involved in customized workshops run by Kitopi Academy


• You'll have a chance to work in an international, diverse, and inclusive environment


• You'll be part of one of the most caring communities out there.


• Finding a chance to become a shareowner with our ESOP plan (T&C Applies)


• Free and unlimited access to a nutritionist because we care about you


• No Dress Code!


• Extended maternity and parental leave


• The infamous team activities and social events are bursting with fun


• Inclusive Private Health Insurance


• Up to ‎50% discount from Kitopi brands


• ‎30 calendar days annual leave


• Work from anywhere policy (T&C Applies)
  
  So, what does it really mean to work at Kitopi?
  We are constantly striving to make Kitopi the best place to work in the world,
  by empowering you to be the best version of yourself every day. Our company
  values act as our guiding principles to help ensure that everyone feels safe,
  included, and like they truly belong.

Kitopi is an equal opportunity employer. While we currently operate in ‎6
countries, we are over ‎70 different nationalities of talented Kitopians. We
celebrate our rich diverse backgrounds, lifestyles, and cultures and have a ‎0
tolerance policy towards racism, bigotry, and hate. Please apply if you see a
position that makes your heart skip a beat and help us build a company where
we're all proud to work for.

Along with offices in all the markets we operate in, we also believe in a
"work from anywhere" policy - you get to choose the environment you operate in
because we believe this will help you deliver work you're proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate
humans who are on a mission together to satisfy the world's appetite.