Technology Consultant

Company Description

Domino's Pizza, which began in ‎1960 as a single store location in Ypsilanti,
MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of
honesty, transparency and accountability - not to mention, great food! In the
rise to becoming a true technology leader, the brand is now consistently one
of the top five companies in online transactions and ‎65% of our sales in the
U.S. are taken through digital channels. The brand continues to 'deliver the
dream' to local business owners, ‎90% of which started as delivery drivers and
pizza makers in our stores. That's just the tip of the iceberg…or as we might
say, one "slice" of the pie! If this sounds like a brand you'd like to be a
part of, consider joining our team!

Job Description

Summary: They have extensive knowledge of IT product requirements, features,
benefits, and the process of implementing technologies in Domino 's stores.
They are responsible for collaborating with the Customer Engagement Manager to
support international master franchisees on the implementation of solutions.
The IT Consultant is responsible for partnering to provide technology
recommendations, proposing, and executing demos and documenting any technical
gaps in the solution. The IT Consultant educates and translates the
explanation of highly complex technical information of Domino's products to
international master franchisees to provide solutions. The Technology
Consultant is responsible for supporting international master franchisees'
store infrastructure and Domino's technology products for the purpose of
diagnosing and resolving any technical issues. The Technology Consultant is an
expert in Domino's technology products and is responsible for analyzing
customer's needs, designing a solution, and implementing.
RESPONSIBLITIES
Provide Guidance and Expertise on Technical Solutions for Master
Franchisees
* Collaborate with Customer Engagement Manager to understand goals and objectives and provide technical support to acquire new customers
* Qualify sales opportunities to evaluate the fit of a technology product in international markets and provide technical gaps analysis; identify technically fit solution for market
* Assist with identifying new products and/or features than can benefit international stores
* Collaborate with cross-functional teams (DPZ product strategy, design, and development teams) to determine how products could be modified to suit the needs of our international franchisees
Collaborate with Customer Engagement Team to Deliver Technical Demos and
Solutions
* Collaborate to understand markets requirements, technical environment and needs
* Prepare and deliver technical presentations explaining IT products to existing and prospective international master franchises
* Consult and sell DPZ IT product portfolio; demonstrate benefits of Domino's products versus competing products
* Advise international franchisees on technology implementations to drive profitability and/or improving operations
Identify, Solve, and Monitor Issues to Increase Adoption and Customer
Satisfaction
* Collaborate with internal teams on customer feedback and help resolve open issues, improve customer satisfaction and increase adoption of DPZ products
* Partner with franchisees to solve problems with installed products and answer any technical concerns
* Transition knowledge/relationships to delivery team, and monitor progress in the post-transition period
* Assist in researching and developing new products
Implement, Train and Configure Technology Products for Master Franchisees
* Collaborate with Customer Engagement Manager and IT Consultant to demo Domino's technology products to existing and new international customers
* Train market users on new technology products
* Provide advice and guidance on technology best practices
* Collaborate with Customer Engagement Manager and plan a timeline for completion of projects or preform and produce root cause analysis (RCA) reports
* Provide excellence customer service on implementation and resolution of issues
Troubleshoot and Monitor Domino 's Technology Solutions
* Diagnosis technology products, system problems, inefficiencies, and weaknesses for international franchisees
* Understand franchisees' business needs and provide a technical solution to the problem
* Collaborate with the technical in-house DPZ team to ensure familiarity with technology and advocate for global solutions for the technical problems
* Monitor the success of technology products that are implemented in international stores
* Produce detailed status reports on the efficacy of the technology and any gaps that should be addressed in core product; provide recommendations to Customer Engagement Manager

Qualifications
* Degree in computer science, information systems, or related field
* Minimum ‎5 years of experience
* Proficiency with database languages
* Knowledge of Domino's store technology is preferred
* Excellent written and verbal communication
* Good interpersonal skills
* Creative problem-solving skills
* Proficient analytical skills preferred
* Good time management and organizational skills
* International travel required on a quarterly basis

Additional Information

Hybrid, Tuesday, Wednesday, Thursday onsite