Assistant Personal Shopper

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that
comprises a complete luxury retail ecosystem. The Group sells directly to
customers globally through its own family of multi-brand online shops NET-A-
PORTER, MR PORTER, YOOX and THE OUTNET. The Group's Online Flagship Stores
Division partners with many leading luxury brands to power their own
e-commerce destinations.

The Group has ‎4.3 million high-spending active customers globally. As pioneers
in bringing together the realms of technology and luxury, YOOX NET-A-PORTER
satisfies the most discerning clientele with expertly curated products from
the world's most coveted brands, personalised end-to-end service, the latest
technology and inspiring content, all shaped by ‎20 years of insights into the
modern shopper.

To support the teams who are powering this ecosystem we have a global
Corporate division consisting of departments including Legal, Finance,
Marketing and Sales, Strategy, Human Resources, Central Services and PR and
Communications.
YNAP Middle East is now seeking an exceptionally talented Assistant Personal
Shopper to join the Personal Shopping NET-A-PORTER team. The role is primarily
sales orientated and will involve creating lasting customer relationships with
both new and existing customers. Most importantly, you will provide
exceptional service levels to ensure that our customers enjoy the best
shopping experience, the latest trends and best designs - wherever they are!
Some of the essentials for you to know are:
Location: Dubai Office
Department Size: ‎10
Reporting into: Client Relations and Personal Shopping Manager
Besides a competitive salary, we can offer you:
* Performance bonus schemes dependent on the type of role you are in
* Our famous staff discount along with exclusive staff sales
* Annual airfare to home country
* Group Medical & Life Insurance coverage
* Flexible working (Work in Office ‎3 days/week - WFH ‎2 days/week)
* A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you'll be doing:
Provide a full customer service
* Resolve all daily order issues, returns, stock discrepancies etc.
* Liaise with all relevant departments to resolve issues promptly and follow up until completion
Support the Personal Shopper to close sales
* Help with creating dedicated edits for our customers with product images, product details, and pricing
* Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
* Create customer profiles for the team in order to offer the right product
* Ad-hoc stock search and check stock levels of key products
Help the Personal Shopper with stock requests for customers' appointments
* Organise and check stock for consignment deliveries to key customers
* Assist with events set up, participation and take down
* Process orders, pre-orders and reservations of product when needed
* Look after a Personal Shopper's customers when on holiday/absent
* Customers list admin maintenance
* Enrol new customers through acquisition projects as required
The type of person we are looking for:
* A flexible, positive and a keen team player
* Previous experience in a sales environment
* Strong interest in Fashion
* Bilingual skills in English and Arabic (highly desirable)
* Passion for delivering exceptional customer service with regular glowing customer feedback
* The aptitude to go above and beyond at all times, for both internal and external customers
* Exceptional communication skills are essential
* Excellent Microsoft Office skills
* Proficiency in building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
* Ability to multitask and work under pressure with tight deadlines
From the moment you join the YOOX NET-A-PORTER GROUP we are committed to
making your journey with us inspirational and evolutionary. If you are
passionate, committed and thrive in a collaborative and fast-paced
environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage
people with a diverse range of backgrounds to apply. We recognize and
celebrate the benefits that diversity brings to our workplace, our business
and our customers. We welcome and will consider all applications regardless of
race and nationality, religion, color, sex, pregnancy or related medical
conditions, parental status, sexual orientation, gender identity, gender
expression, age, status as an individual with a disability, or any other
legally protected characteristics.
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If you require any reasonable adjustments to complete your application,
please do not hesitate to advise us accordingly.
Experience Level: Entry level
Workplace Type: Hybrid