IT Supporter

Do you have a strong technical expertise combined with empathetic
interpersonal skills? Can you take ownership of providing a hands-on
administration, support, and troubleshoot? Are you ready to become part of an
international company having a culturally diverse workforce? Then this might
be the right opportunity for you!
Job description
Monjasa is a leading global partner in the oil and shipping industry who
believes strongly in driving Personal Business. We aim to inspire our business
partners and become first choice by challenging status quo with our original
solutions. We are thus on the lookout for a colleague who can identify with
Monjasa 's values and is capable of building strong relations both internally
and externally.
You will join our innovative and unique IT team located in Dubai. Your primary
role is to have an overview and responsibility of IT support tasks by handling
users request via helpdesk system, act as the bridge between support and
infrastructure, and ensure that the department workflows and procedure are
optimised.
Areas of focus
* Maintain and handle internal support requests
* Handle of on/offboarding process of employees
* Monitor internal systems and assist users in new platforms, technologies
* Perform purchasing and control the asset and IT inventory
* Provide 1st/2nd level support to all vessels
* Support regional sister offices (mainly Middle East and Africa)
Your professional skills
* Relevant IT education
* Minimum ‎3 years ' experience from a similar position
* Experience from the oil and shipping is an advantage
* Experienced user of Microsoft administrative applications
* Fluent in both written and verbal English
* Support foundation:
o Navision ‎2017
o Microsoft E5
o SharePoint online
o Windows ‎10/‎11
o Jira Helpdesk
o MS Teams
o Intune
o Endpoint Central
o Microsoft Azure
Your personal skills
* Proactive and robust
* Detail-oriented with a high-quality focus
* Responsible and flexible at work
* Honest and good interpersonal skills
Monjasa as a workplace
Monjasa offers you a fulfilling career in a global organisation, where you
will be part of a dynamic and ambitious team. We enjoy great learning
opportunities and are proud of our fantastic work environment. With "Monjasa
means personal business" as the headline to our corporate purpose, this serves
as the guiding principle for our business. You will also find that we live and
breathe our values of Respect, Ambition, Curiosity and Smile & Joy. All four
values and our corporate purpose are anchored in how we work together and
reflect our company DNA.
Monjasa at a glance
Monjasa is a global partner in the oil and shipping industries. Our core
business includes trading and supplying marine fuels and shipowning activities
on a global level. We are characterised by a strong entrepreneurial spirit and
have experienced strong developments since our start in ‎2002. Financially,
Monjasa is recognised as a robust business partner and total revenue reached
USD ‎3.2 billion in ‎2021 - or equivalent to ‎5.7 million tonnes of marine fuels
supplied. The fleet currently consists of some ‎20 tankers and operations and
offices are certified according to ISO ‎9001, ISO ‎14001, ISO ‎45001 and ISO
‎50001.
The Monjasa Group also includes offshore shipowning company CBED and IT
consultancy, RelateIT.
Monjasa was awarded Best Managed Company by Deloitte in ‎2022.
Application
We encourage you to read much more about the company, the job application
process and some good and valuable advice on how to best position yourself for
the open job listing here.
We look forward to receiving your application no later than ‎23 April ‎2023.
In case you encounter any problems when uploading your application, please
contact HR support Monday to Friday between 9am - 4pm UTC+ ‎01:00 on this
number: +‎45 ‎76 ‎317 ‎290.