Beauty Supervisor

Lifestyle

POSITION DESCRIPTION DOCUMENT

BASIC INFORMATION

Position Title

Beauty Supervisor

POSITION OBJECTIVE

The job holder will be responsible for assisting the Store Manager in managing
the beauty P&L; and driving beauty sales for the store through efficient store
operations, visual merchandising, customer service delivery, motivation,
coaching and retention of Beauty Advisors and adherence to company norms.

DO - Key Responsibilities

‎1.

Customer Focus

Ensure regular training of Beauty Advisors on all aspects of customer service,
product knowledge and selling skills.
Implements a high standard of customer focus within the store.
Regularly assesses customer service standards within store
Create seamless customer service orientation amongst Beauty Advisors by
ensuring timely and efficient customer service.
Ensure customer needs are met and complaints/ queries are resolved in a timely
manner

‎2.

Sales and Commercial Profit

Achieve the beauty revenue targets for the store.
Achieve target productivity metric (sales per person per day, staff per sqft)
for the store.
Actively seeks ways to achieve or exceed beauty sales targets.
Monitor and control expenses (overtime, local, stock and consumables) through
efficient store operations.
Interpret and act on operational profit and sales reports generated through
finance and focus on improving under-performing areas
Monitor beauty sales performance against last year, last week and budget on a
daily and weekly basis and to give feedback to managers & also to communicate
to staff.

‎3.

Shop Keeping and Store Standards

Ensure accurate stock merchandise and management (stock ageing, stock loss,
space management) within the store.
Assist Store Manager to oversee and monitor all point of sales activities in
the store which includes - sales transactions, tracking customer orders and
payments, registering sale and maintaining inventory updates, providing
service, handling returns and refunds, gathering consumer data for feedback.
Assist Store Manager to oversee and monitor the inventory management in the
store (stock availability, order management, back store management, stock
movement within store)
Assist Store Manager to ensure that the store is following the company policy
for all employment and state laws, including wage and hour, human rights and
equal employment opportunities
Assist Store Manager to ensure the company policy and procedures are
communicated in a timely manner and adhered to accordingly
Assist Store Manager to oversee cash transaction entry and management (petty
cash, POS cash elements, change floats)
Assist Store Manager to regularly audit own store administration and resolve
any issues
Monitor and continuously seek to understand commercial environment, local
trading patterns, competitor activity and market trends in the retail sector
and their impact on store.
Monitor and handle customer complaints and take corrective action in line with
Company policy
Maintain high standards of visual appearance throughout the store including
all non-retail areas
Maintain window and in-store displays to a high standard in line with
merchandising guidelines
Prepare and review store reports on sales, commercial profit and stock ageing
(slow moving, fast moving and non-moving items)
Execute price revisions within the store
Maintain a high level of store health and security for company assets, cash,
stock and customer property
Ensure seasonal peaks, important trading/promotional events are taken account
of when preparing forecasts and staff rosters.

‎4.

People Management

Ensure store expectations and priorities are communicated to Beauty Advisors
Review and provide regular feedback on BAs performance against expectations
Carry out regular and relevant in-store training and enrol BAs on relevant
Learning and Development courses
Support induction of new recruits through buddy system
Oversee BAs development and drive motivation levels and team building at the
store.
Ensure effective resource planning and succession planning

Qualifications

....

Primary Location: AE-AE-Dubai Emirates
Work location/ موقع العمل: LIFESTYLE CONCEPT OFFICE ‎25030 Dubai ‎25030
Job: Retail Operations
Organization: Lifestyle UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Apr ‎12, ‎2023, ‎9:32:‎46 AM