Note: This is a temporary contract of 9 months.
Amazon is rapidly expanding its presence in the Middle East and North Africa
(MENA) region and we are looking for a Program Manager to join the MENA
Returns and Business Waste. The scope is to enhance returns CX for our
customers, reduce customer returns, simplify the customer returns
process/journey, and reduce financial losses from customer returns and make it
sustainable.
Amazon's vision is to be 'earth's most customer centric company' and the PM
will be:
* Assuming end to end ownership for metrics and program initiatives of returns CX and business waste
* Lead new programs in the business waste space
* Identifying opportunities, defining solutions, getting leadership buy in, prioritization of resources for the identified programs
* Working with multiple teams including Category, Marketing, CS, Transportation, Supply Chain and the FCs, and tech to run the programs
* Deliver through influencing other teams to change, through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs
* Working with MENA and WW stakeholders to innovate on behalf of the emerging customer
* Expected to challenge any threats to experience, advocate on behalf of customers and communicate risks in a timely manner
Key traits of required for the role
* Customer obsessed
* An experienced business manager
* Extensive stakeholder management and relationship building
* Compelling written and oral communication skills
* Enthusiastic about solving complex problems
* Comfortable operating in fast paced environment
* A data based decision maker
* Entrepreneurial spirit to identify and kick-start new program
* Willingness to roll up sleeves and take care of emerging operational issues
Due to the nature of the role, you will work with cross-functional teams
including Retail, Operations, Tech, Finance, Legal, among others.
This role will be based out of Dubai (UAE).
* Minimum 2 years experience in complex program management and analytics * Must know SQL and advanced Excel Skills * Proven track record of customer obsession * Demonstrated ability to think both strategically and tactically * Ability to prioritize in an ambiguous environment * Demonstrat…
## **DESCRIPTION** Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multipl…
We are looking for a strong Program Manager who is responsible for leading a large cross-functional team or multiple cross-functional teams to deliver Digital programs on time and on budget for our clients all across the MENA region. This role involves working with our regional, international & off…
Program Manager - United Arab Emirates We are a collection of innovative minds building the future, one day at a time. Together, we create technologies that take society further. We're looking for people with the skills and vision to create a better tomorrow. Join our Smart Infrastructure as …
* Enrolled in a Bachelor’s/Master’s degree in business administration, management, economics, e-commerce, mathematics, engineering, statistics, or related field * Fluent written and verbal communication in English * Currently enrolled in or will receive a Bachelor’s or Master’s Degree with a gr…
Department Description: Group ITO and Operations exist to be the central nodal point covering all areas pertaining to Operations IT including the Digital Office and the Processing operations housed thru Tanfeeth The GCOOs office controls and supervises these functions independently across the Gro…
**Job Title:** Program Manager **Reporting To:** Account Manager **1\. PURPOSE OF JOB** As a Program Manager you will be responsible for delivering customer service capabilities to clients by driving the unit to an excellent level of for client 's customers. You'll be working closely on rai…
Details Required Experience 5 years Department Software Development and Testing Career LevelManager Position Location Cairo / Alexandria Skills Problem Solving agile Business Analyst Requirements and responsibilities # **Product delivery program manager** * Responsible for proposal, pricing, and…
Category: Power Industry: Power Generation City/Country: Riyadh, Saudi Arabia Location: Riyadh * Act as the primary customer-facing program manager in front of our client * Negotiate with customers, understanding contractual responsibilities and delivering to contractual requirements …
Deadline Date 2022-06-09**CONTEXT:** MdM has been working in Iraq since the 1990s. During its first mission in the country, MdM was providing general and specialized medical services (surgery, training programs for traditional birth attendants). Since then MdM had several programs which included pa…