Customer Service Manager Yale Middle East
KEY RESPONSIBILITIES:
* Ensuring Customer satisfaction
* Enhance good level of response time between customers and internal departments.
* Taking care of certification in different levels
* Full analyse of sales and purchasing cost numbers.
* Ensuring that all customer orders are registered and confirmed within agreed frames.
* Follow up on customer orders ensuring these are delivered according to the company's promises to customers.
* Ensure that all required export documents are issued.
* Develop customer service procedures, policies, and charts
* Ensuring smooth handling of customer orders.
* Co-ordinating shipments from overseas suppliers
* Closely working together with distribution making sure shipments are packed according to destination's customs authorities' requirements. Delivering inputs to ERP system ensuring seamless flow in customer service
* Updating customer pricelists in ERP system
* Ensuring ERP is always kept up to date with all customer data
QUALIFICATION:
* Minimum 5 years' experience with customer service functions or similar
* Minimum 2 years' experience with Drop Shipments overseas.
* Experience in working with ERP systems, preferably in MS Navision or Axapta
* Extensive experience in working with Microsoft Office software's
* Ability to handle customers with a smile via both verbal and written communication
* Experience of working across different markets and culture
Application due
2023-04-04
Function
Customer Service & Contact Center Operations
Experience level
Mid-senior level
Location
Dubai, United Arab Emirates
**Date Posted:** 2023-05-23 **Country:** United Arab Emirates **Location:** Goodrich Customer Services Inc., Rd 36-RM, Plot-S50604, PO Box 17698, Jebel Ali Free Trade Zone (South), Dubai, UAE **Position Role Type:** Unspecified This position is responsible for maintaining quality and consistency…
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