Quality Assurance Controller

Job Purpose: Establish an organizational service excellence framework that
will support the department's Quality and Security Management Systems (SeMS).
In conjunction with the management, to set, maintain and continually improve
an auditing system that manages and reduces the risk profile of the department
and external providers. This will assist in the elimination, or minimisation
of the risk of Act of Unlawful Interference, which could result in death or
injury to our customers, contractors and staff, plus loss or damage to assets,
by performing audits, inspections, Tests, and risk assessments and root cause
analysis Job Accountabilities Auditing - Conduct internal and external audits,
self-assessment/gap analysis and performance reviews to ensure Security &
Quality Management , policies, systems and procedures are implemented and
routinely followed. This includes timely planning, executing, and submissions
of audit and nonconformities reports, effective implementation of corrective
actions and on time completions of the audit cycles. Provide support and
guidance to line departments on all matters related to external and internal
audits. Quality Assurance & Compliance Management System - Maintain a Quality
Management System for the department. Implement and maintain an effective
document and record management system as per certification requirements.
Assist the unit head to present to the top management the results of QMS/SeMS
through management review meeting. Business Excellence - Work under EGS
management directives in establishing a service excellence framework. Develop
an implementation plan for systematic deployment of approaches in liaison with
relevant business units. Analyze the scope, trends and targets of business
results achieved and link them with approaches in order to always benchmark
with industry best-in class standards. Ensure that the department complies
with quality and industry regulatory requirements, by reviewing key
departmental security performance indicators related to QMS/SeMS with
respective line managers. Business Continuity & Accident Response Planning -
Work along with QASM and Group Safety, in establishing a service excellence
framework that will support the departments Business Continuity Planning
(BCP's) and Accident Response Planning (ARP). Develop an implementation plan
for systematic deployment of approaches in liaison with Emergency Response
planning team. Undertake periodic testing of the departments readiness in
managing medium to severe impact operational risks. Prepare and analyse the
results of all tests and prepare a report card of the results with
recommendations to improve responsiveness. Security Management System -
Maintain a Security Management System in order to ensure continues compliance
with the National and International regulations. Implement and maintain an
effective document and record management system as per certification
requirements. Manage and maintain the reporting and investigation procedures
for workplace incidents and potential loss and damage, to the Group or to
third party assets (personnel, equipment, aircraft, facilities and systems) to
identify the causal factors and determine necessary remedial action so that
re-occurrence is prevented. Risk Assessment - To implement and manage a
workplace operation Identification and Risk Management system, advising and
guiding line departments to reduce risk and manage operations securely and in
compliance with GCAA NCASP. Undertake scheduled reviews to assess and review
the departments business and Security risks. Ensure that risk reports are
completed and that their findings and as necessary any proactive / reactive
corrective measures are introduced to manage the risk level. Facilitate and
lead line departments in assessing security hazards and risks for the
operations. Liaise with internal & external operators to ensure security
standards are proactively managed. - Effective co-ordination between all units
of Group Security for proper compliance, effective implementation, and
execution of SOPs. - Advice Business Units regarding security policies, rules
and regulations. Guide security staff , in case of emergency and / or urgency,
from security point of view so that no adverse accountability could be held
against the company. - Support and plan the department CSU (crisis support
unit) Customer Relationship Management - Coordinate with business units and
external providers in planning and executing second party audits in order to
measure conformance to contractual obligations and promote customer
satisfaction. Work with line and customer support departments to ensure timely
corrective action is taken on audit findings. Facilitate guidance and support
to in administrating customer feedback and response system. Continual
Improvement - Advise all BUs on areas for continual improvement by collating
findings of benchmarking, internal / external / spot / audits and customer
feedback. Work closely with all BUs in executing improvement initiatives
identified by QA management. Support line management in implementing these
initiatives within agreed timelines. Training - In conjunction with key
stakeholders, design, deliver and facilitate training programs, and/or
workshops on subjects related to Quality Management System and Business
Excellence . Identify training needs and carry out research for information in
support of developing tools, techniques and recommendations of new training
programs or to modify and improve existing programs.
Qualifications & Experience: - Quality Assurance Role: ‎5+ Years - Degree or
Honours (‎12+‎3 or equivalent) : Quality Assurance / AVSEC Experience - Internal
Audit & TAPA auditor Certification - Knowledgeable of EFQM module and actively
took part in EFQM assessment Knowledge / Skills: - Working knowledge of a TQM
based environment - An understanding of the Quality and Security Management
Systems with hands-on experience in - using relevant tools - Preferably
certified Quality and TAPA Auditor - Exceptional team management and training
skills. - Understanding in setting / monitoring and assessing operational and
individual objectives.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.