Job Number 22217132
Job Category Rooms & Guest Services Operations
Location Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and
process all guest calls, messages, requests, questions, or concerns. Contact
appropriate individual or department (e.g., Bellperson, Housekeeping) as
necessary to resolve guest call, request, or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and
complete safety training and certifications. Follow all company policies and
procedures, ensure uniform and personal appearance are clean and professional,
maintain confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all guests according to company standards,
anticipate and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak with others
using clear and professional language, prepare and review written documents
accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work
shift. Move, lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari,
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement,
timeless glamour and heritage of the Bulgari brand.
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# **Position Overview** ## **Who we are** ### **Our Hotels** We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to…